Senior IT Support Engineer - Singapore

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What You Will Do

• Global IT Asset Lifecycle & Risk Management
  Own and govern the full lifecycle of overseas IT assets (Singapore, US, EU), ensuring compliance, secure recovery, and audit accuracy.

• Regional IT Operations & Service Delivery (Singapore Hub)
  Provide Tier 2/3 end-user support and maintain office IT infrastructure in Singapore while serving as the regional escalation point.

• Global ELV & Smart Office Project Delivery
  Lead overseas ELV and Smart Office projects end-to-end, ensuring compliant, on-time, and zero-defect delivery.

• Network Architecture & Infrastructure Maintenance
  Operate and optimize regional network and infrastructure environments to ensure secure and stable connectivity.

• Endpoint Security & Software Compliance
  Manage endpoint security and software governance across overseas regions to minimize risk and ensure compliance.

Skills, Qualifications, and Experience we look for

• Experience & Education
  Bachelor’s degree in a relevant field with 5–8 years of IT operations experience, including regional or lead responsibilities.

• Asset, Endpoint & MDM Expertise
  Strong hands-on experience in global IT asset management and endpoint administration using Jamf, Intune, and Apple Business Manager.

• OS, Network & Infrastructure Skills
  Expert-level macOS and Windows support skills with solid understanding of enterprise networking and infrastructure.

• Project & Vendor Management
  Proven ability to deliver multi-site ELV or Smart Office projects and manage overseas vendors to successful acceptance.

• Communication, Certification & Mindset
  Fluent in Mandarin and professional English, with at least one advanced certification (PMP, CCNP, Jamf, or ITIL) and a strategic mindset.

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.

• Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.