Guest Experience Assistant
About the Role:
The Guest Experience department is seeking a Guest Experience Assistant for the 2026 season at Oracle Park. This part-time, front office role is seasonal and offers a behind-the-scenes look at Major League ballpark operations—from first pitch preparation to post-game wrap-up, and more. You'll work across Ballpark Operations and collaborate with multiple Giants departments while directly supporting our event staff team in delivering exceptional experiences for fans. This hands-on position combines administrative support, operational coordination, and guest interaction. You'll contribute to the systems and processes that help our Guest Services team of 500+ team members serve thousands of guests per event.
You are excited about this opportunity because you will…
● Manage inventory control and distribution of supplies and equipment for event staff
● Learn and operate our Incident Tracking System (24/7 Software) to log and monitor guest issues
● Support Lost and Found program operations, including tracking, storage, and guest communications
● Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support)
● Maintain departmental files, correspondence, and documentation
● Update tracking spreadsheets for incidents, inventory, and staffing
● Help train event staff on procedures and complete required documentation
● Respond to guest inquiries at the Guest Services Desk during games and events
● Support department initiatives that improve guest experience and operational efficiency
● Contribute to pre-season preparation and post-season analysis
We’re Excited About You Because you are a…
● Collaborative team player who builds positive relationships
● Proactive problem-solver who anticipates needs
● Adaptable and solution-focused under pressure
● Passionate about sports, events, and creating memorable guest experiences
Qualifications:
● Previous experience in event operations, venue management, or customer service preferred
● Proficiency in MS Office (Outlook, Excel, Word) and Google Suite
● Excellent written and verbal communication skills
● Strong organizational abilities with attention to detail
● Comfort with multitasking in a fast-paced, dynamic environment
● Discretion in handling sensitive or confidential information
● Must be available 20 to 35 hours/week, with general alignment to the baseball game schedule including nights and weekends. Season runs approximately [March/April through September/October, extended for playoffs]
● Flexibility required for schedule changes based on game times and special events
● Ability to stand and walk for extended periods
● Occasional lifting up to [25-50] pounds
● Comfortable working in indoor and outdoor environments
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.