Guest Experience Specialist (FO26)
The Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos.
We are working towards a distinctive vision to make The Rooster one of the most unique international destinations.
We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle.
We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self- love, tranquillity, happiness and mind, body & spirit stimulations.
The Role
The Rooster is a holistic hospitality destination dedicated to nurturing mind, body, and spirit. Rooted in authenticity, sustainability, and meaningful human connection, The Rooster offers a refined yet soulful guest experience.
We are seeking to recruit for Season 2026 passionate, hardworking, guest-focused, and enthusiastic individuals who thrive in a collaborative environment and are committed to delivering thoughtful, personalized services.
To be successful in this role you will have:
- Anticipate and fulfil guest needs with a high level of personalization and attention to detail
- Actively introduce and guide guests through The Rooster’s experiences and activities, ensuring each offering is personalized to their interests and desires
- Manage pre-arrival communication, including personalized emails and bespoke itineraries
- Maintain prompt, polished, and empathetic communication with in-house guests throughout their stay
- Provide refined concierge services, including dining reservations, transportation, and tailored experiences
- Execute seamless arrival, check-in, and welcome experiences, creating a strong first connection
- Handle check-out, billing, and guest folios accurately and discreetly
- Collaborate closely with all departments to ensure a fluid and consistently exceptional guest journey
- Passion for luxury, wellness, and holistic hospitality
Requirements
- Previous experience in 5-star luxury hotels or resorts
- Degree or diploma in Hospitality Management or related field
- Fluency / excellence in English (spoken and written)
- Knowledge of additional languages (e.g. Greek, French, Italian, German, Spanish) is a strong advantage
- Knowledge of OPERA PMS is preferable
- Proficiency in MS Office applications
- Experience in personalized guest services and concierge operations
- Strong guest-centric mindset with attention to detail
- Excellent communication and interpersonal skills
- Team player, solution-oriented, proactive, and adaptable
- Highly organized, able to multitask in a fast-paced environment
- Polished, tactful, and professional presence
Benefits
- Competitive salary & benefits
- Accommodation with cohabitation in staff house. Laundry & wifi available
- On shift meal
- Transportation services provided to / from staff houses and resort
- Boat tickets to Antiparos
- Uniform and shoes provided
- Discounts in local shops
- Long term career
- Ongoing training opportunities
- Employee Recognition Program
- Dynamic, Friendly, Supportive & Respectful working environment