Guest Experience Specialist (Remote)
About The Flex
At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.
Our proprietary Property Management System (PMS) powers this revolution by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.
We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and crafting unforgettable experiences, you’ll thrive here.
🎯 The Role
As a Guest Experience Champion, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.
You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.
This is a dynamic, people-first role — perfect for someone who loves helping others, stays composed under pressure, and wants to help build a new global standard in hospitality.
⚙️ Key Responsibilities
Guest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively.
Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly.
Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight.
Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations.
Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.
Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey.
🧠 What You Bring
Excellent communication skills — fluent in English (French or other languages are a plus)
Experience in hospitality, short-term rentals, or customer service
Tech-savvy and comfortable using PMS, CRM, and digital support tools
Calm, empathetic, and professional — especially under pressure
Strong attention to detail, a proactive mindset, and genuine passion for service and people
🌍 Why Join The Flex
Make an Impact – Help shape how people experience home and travel across the globe.
Grow Fast – Join a rapidly scaling company with global ambitions and real career progression.
Collaborate Globally – Work with a diverse, high-performing international team.
Remote-First Culture – Work from anywhere; we care about results, not location.
Earn Rewards – Competitive salary with performance-based incentives.
🧩 The Flex
We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch.
If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.
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