Guest Relations Partner (Remote)
About The Flex
At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.
Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.
We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.
🎯 The Role
As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.
You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.
This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.
⚙️ Key Responsibilities
Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.
Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.
🧠 What You Bring
Excellent written and verbal communication in English (French or other languages are a plus)
Experience in hospitality, customer service, or short-term rentals
Tech-savvy — confident with PMS, CRM, and digital communication tools
Calm, empathetic, and solution-oriented, even in high-pressure situations
Detail-focused, proactive, and genuinely passionate about people and service
🌍 Why Join The Flex
Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
Grow Fast – Be part of a rapidly scaling company with real career progression.
Global Collaboration – Work with a diverse, high-performing international team.
Remote-First Culture – Work from anywhere; we value outcomes, not office hours.
Competitive Rewards – Attractive salary plus performance-based incentives.
🧩 The Flex
We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection.
If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.
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