GUEST RELATIONS MANAGER - Holiday Home, Dubai
We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.
- Provide upscale guest service experiences for clients throughout their stay
- Be a continual source of information, help and assistance to all guests
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Manage guest relations team
- Analyze customer feedback and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with clients
Qualifications
- Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup
- Understanding of all hotel / Holiday Home management best practices and relevant laws
- Hands-on experience with Hotel Management software
- Excellent in spoken and written English, knowledge of other languages is a plus
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
- Must be familiar with Dubai areas and its tourism spots