(USA) District Manager
Role & Responsibilities:
· Operational Excellence
§ Monitor and analyze district/station performance, identifying areas for improvement and implementing process improvements as needed.
o Ensuring that all district/station KPI’s are met.
§ Maintain high operation standards including:
o Timely and accurate documentation – shipment processing, purchase order, invoicing/billing.
o Optimization of consol profits.
o Adherence to customer SOP’s and compliance requirements.
o Secure and efficient warehouse operations.
§ Ensure compliance with all legal, safety, and regulatory requirements.
§ Identify and solve problems with sustainable solutions that align with the company strategic and tactical plans, policy, and procedures.
§ Maintain high level of performance KPI’s for the district/station.
· Business Development
§ Collaborate with cross-functional teams to develop and execute sales strategies, promotional campaigns, and marketing initiatives.
§ Formulate a clear vision and strategic plan for sales growth through business development and identifying target markets and customers.
§ Lead local sales and collaborate with global sales team to win new accounts and grow existing business.
§ Build strong personal relationships with key customers and play a key role in securing/growing business for the district/station.
· Financial Performance
§ Oversee P&L for the district, ensuring that revenue goals are met by managing expenses, maximizing profits and minimizing losses.
§ Develop financial budgets and manage district/station P&L targets, including revenue, gross margins, expenses, and profitability.
§ Regularly review business performance and identify areas for improvement.
§ Manage costs and expenditures within budget while preserving operational efficiency and service quality.
§ Ensure on-time A/R collection, so, AR overdue is less than 5%.
· People Engagement
§ Recruit and retain talented individuals by creating a positive working environment, exemplifying our core values and fostering employee engagement.
§ Develop skills and capabilities of key talent for individual and organizational success, by providing training, coaching, and career development.
§ Ensure staffing levels align with operational needs and crafts succession plans for key positions.
§ Effectively manage team performance by setting clear performance expectations, evaluating performance against goals, giving regular feedback, and addressing performance concerns.
§ Set stretch goals for the team that challenges and engages their effort to continuously improve performance.
· Vendor Relationships
§ Cultivate relationships with key decision makers within key vendor local organizations.
§ Collaborate with product teams for competitive pricing and strategic alignment.
§ Collaborate closely with vendors to address incidents, issues, or customer requirements effectively.
· Other duties as assigned by management.
Qualifications:
· Bachelor’s degree or equivalent business qualifications.
· Minimum of 7 years of experience in global freight forwarding.
· Proven experience with closing international freight forwarding sales.
· Knowledge of trade lanes, as it pertains to your district/station.
· Experience working with multi-modal transportation, (i.e. Ocean, Air, Import, Export, TL, LTL).
· Experience in Microsoft Word, Excel, Outlook.
· Strong business acumen with a keen aptitude to quickly assimilate new information.
· Excellent organization, analytical, written, and oral communications skills.
· Proven management skills to drive the operational growth and ensure profitability.
· Proven track record in business development and demonstrated leadership skills.
· Strategic thinker with very strong commercial acumen and an entrepreneurial flair.
· Ability to motivate people through collaborative skills.
· Excellent customer service skills.