Head of Digital Propositions

As TAL’s Head of Digital Propositions, you will shape and champion the strategy, positioning and continual evolution of our digital offering to ensure it remains market‑leading and clearly demonstrates value to our partners.

Working closely with Technology and Operations teams across Underwriting, Claims and Retirement, you will design digital experiences that elevate customer and partner outcomes and reflect TAL’s commitment to innovation. You will actively scan the competitive landscape to ensure our proposition remains cutting‑edge, strengthening TAL’s leadership in digital insurance solutions.

In this role you will:

• Lead the development and execution of a digital roadmap that advances TAL’s digital proposition, balances partner value with sustainable cost outcomes, and aligns to TAL’s strategic objectives.

• Oversee digital risk, compliance and governance, identifying emerging risks, maintaining key controls, and embedding a strong culture of accountability and risk management across the team.

• Drive digital proposition growth and partner engagement, including development of tender materials, proposition collateral and platform documentation, while representing TAL’s digital offering internally and externally.

• Champion continuous uplift of the member digital experience, ensuring TAL consistently delivers market‑leading, digital‑first services supported by strong performance insights and analytics.

• Lead, coach and develop a high‑performing Digital Proposition team, fostering a culture of collaboration, empowerment, and strong cross‑functional engagement.

• Collaborate closely with technology and operations teams across underwriting, claims and retirement to design innovative, market‑leading digital solutions that enhance customer and partner outcomes.

Qualifications

• 3+ years of demonstrated success in building sustainable partner relationships

• Ability to clearly communicate complex issues to diverse audiences, with knowledge of the superannuation industry.

• Background in financial services and insurance preferred, with strong commercial awareness

• Strong people‑leadership and interpersonal capability, with the ability to communicate, influence, and align senior stakeholders

• Excellent project and program management skills to drive end‑to‑end proposition delivery

• In‑depth knowledge of industry trends, market dynamics, and emerging digital opportunities

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

About the Company

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health 
• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.