Head of Human Resources
Job Description: Head of Human Resources
Reports To: Chief Executive Officer
Location: Dallas
Company Summary:
SmartMoving Software is redefining how moving companies manage their business. As the #1 rated software for moving companies, we provide an end-to-end platform that helps movers grow their revenue, streamline operations, and more. Well over 1,000 moving companies trust SmartMoving to power their business every day.
SmartMoving’s growth is fueled by an investment from Mainsail Partners, which has driven both our product development and team expansion efforts. We currently have 60 full time employees as well as many overseas contractors, and will add additional headcount in 2026. We are proud to announce that SmartMoving was recently ranked #24 on the INC regional list for the southwest region, a testament to our commitment to excellence and innovation in the industry.
Position Summary
The Head of HR will serve as both a strategic partner and hands-on leader, responsible for building the people infrastructure to support SmartMoving’s growth. This role will lead all aspects of human resources, including talent acquisition, organizational development, performance management, total rewards, compliance, and culture. The ideal candidate will combine strategic foresight with operational execution, helping SmartMoving scale sustainably while maintaining a collaborative, values-driven culture.
Key Responsibilities
Strategic Leadership
- Develop and execute a scalable HR strategy aligned with SmartMoving’s business objectives and growth trajectory.
- Serve as a strategic advisor to the CEO and executive team on organizational design, workforce planning, and culture.
- Critically, help us enhance and lead with an AI first culture, ensuring that the team is taking advantage of the opportunities afforded by AI.
- Implement people analytics and metrics to guide leadership decision-making and measure organizational health.
- Present to and partner with the Company’s Board of Directors and Mainsail’s HR Center of Excellence to refine our HR strategy.
HR Operations & Systems
- Establish efficient HR processes and technologies that scale with company growth, leaning into automation through AI for important but routine tasks.
- Leverage HRIS tools (e.g., Gusto, Rippling, or similar) for data accuracy, reporting, and automation.
- Develop SOPs and documentation for consistency across operations.
- Oversee employee relations, investigations, and risk management with empathy and discretion.
Performance Management, Learning & Development and Culture
- Lead performance management processes that align goals, accountability, and recognition with business outcomes.
- Design and oversee company-wide learning and development programs that foster continuous growth and skill enhancement, especially around AI.
- Promote a culture of transparency, inclusion, and continuous feedback.
- Champion company values and act as a cultural steward across all levels.
Talent Acquisition & Development
- Oversee recruiting strategies to attract diverse, high-performing talent across technical, operational, and leadership roles.
- Build scalable onboarding and training programs to accelerate productivity and strengthen engagement.
- Partner with functional leaders to define career paths and development programs that support succession planning and retention.
- Drive employer branding efforts to position SmartMoving as a destination workplace in SaaS.
Compensation, Benefits & Compliance
- Design competitive compensation structures and benefits programs that attract and retain top talent globally.
- Ensure HR policies comply with U.S. federal, state, and international employment laws and regulations.
- Partner with Finance on headcount planning, budgeting, and compensation analysis.
- Manage third-party HR systems, vendors, and benefit providers for optimal efficiency and compliance.
Basic Qualifications
Education
Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
Master’s degree (preferred) in Human Resource Management, Organizational Psychology, or Business Administration (MBA).
Professional certifications such as:
o SHRM-SCP or SHRM-CP (Society for Human Resource Management)
o SPHR or PHR (HRCI)
Experience
~ 10 years of progressive HR experience, including at least 5 years in a leadership or senior management role.
Proven experience in:
o Strategic workforce planning
o Employee relations and compliance
o Performance management and organizational development
o Talent acquisition and retention strategies
o Compensation and benefits management
o Change management and culture transformation
Experience working closely with executive leadership and Boards of Directors at private equity or venture capital-backed companies to influence company-wide decisions.
Key Skills and Competencies
· Strong strategic thinking and business acumen
· Excellent interpersonal and communication skills
· Expertise in employment law and HR compliance
· Proven ability to build and lead high-performing HR teams
· Strong analytical and problem-solving capabilities, including a willingness to push automation and an AI first mindset to our team members.
· Competence in HR technology systems (HRIS, ATS, performance tools, etc.)
· Demonstrated ability to foster diversity, equity, and inclusion within the organization
Leadership and Behavioral Attributes
· Integrity, discretion, and ethical leadership
· Ability to manage complex stakeholder relationships
· Forward-thinking approach to workforce modernization
· Adaptability to changing business and labor environments
· Commitment to employee engagement and organizational culture
Requirements
Job Description: Head of Human Resources
Reports To: Chief Executive Officer
Location: Dallas
Company Summary:
SmartMoving Software is redefining how moving companies manage their business. As the #1 rated software for moving companies, we provide an end-to-end platform that helps movers grow their revenue, streamline operations, and more. Well over 1,000 moving companies trust SmartMoving to power their business every day.
SmartMoving’s growth is fueled by an investment from Mainsail Partners, which has driven both our product development and team expansion efforts. We currently have 60 full time employees as well as many overseas contractors, and will add additional headcount in 2026. We are proud to announce that SmartMoving was recently ranked #24 on the INC regional list for the southwest region, a testament to our commitment to excellence and innovation in the industry.
Position Summary
The Head of HR will serve as both a strategic partner and hands-on leader, responsible for building the people infrastructure to support SmartMoving’s growth. This role will lead all aspects of human resources, including talent acquisition, organizational development, performance management, total rewards, compliance, and culture. The ideal candidate will combine strategic foresight with operational execution, helping SmartMoving scale sustainably while maintaining a collaborative, values-driven culture.
Key Responsibilities
Strategic Leadership
- Develop and execute a scalable HR strategy aligned with SmartMoving’s business objectives and growth trajectory.
- Serve as a strategic advisor to the CEO and executive team on organizational design, workforce planning, and culture.
- Critically, help us enhance and lead with an AI first culture, ensuring that the team is taking advantage of the opportunities afforded by AI.
- Implement people analytics and metrics to guide leadership decision-making and measure organizational health.
- Present to and partner with the Company’s Board of Directors and Mainsail’s HR Center of Excellence to refine our HR strategy.
HR Operations & Systems
- Establish efficient HR processes and technologies that scale with company growth, leaning into automation through AI for important but routine tasks.
- Leverage HRIS tools (e.g., Gusto, Rippling, or similar) for data accuracy, reporting, and automation.
- Develop SOPs and documentation for consistency across operations.
- Oversee employee relations, investigations, and risk management with empathy and discretion.
Performance Management, Learning & Development and Culture
- Lead performance management processes that align goals, accountability, and recognition with business outcomes.
- Design and oversee company-wide learning and development programs that foster continuous growth and skill enhancement, especially around AI.
- Promote a culture of transparency, inclusion, and continuous feedback.
- Champion company values and act as a cultural steward across all levels.
Talent Acquisition & Development
- Oversee recruiting strategies to attract diverse, high-performing talent across technical, operational, and leadership roles.
- Build scalable onboarding and training programs to accelerate productivity and strengthen engagement.
- Partner with functional leaders to define career paths and development programs that support succession planning and retention.
- Drive employer branding efforts to position SmartMoving as a destination workplace in SaaS.
Compensation, Benefits & Compliance
- Design competitive compensation structures and benefits programs that attract and retain top talent globally.
- Ensure HR policies comply with U.S. federal, state, and international employment laws and regulations.
- Partner with Finance on headcount planning, budgeting, and compensation analysis.
- Manage third-party HR systems, vendors, and benefit providers for optimal efficiency and compliance.
Basic Qualifications
Education
· Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
· Master’s degree (preferred) in Human Resource Management, Organizational Psychology, or Business Administration (MBA).
· Professional certifications such as:
o SHRM-SCP or SHRM-CP (Society for Human Resource Management)
o SPHR or PHR (HRCI)
Experience
· ~ 10 years of progressive HR experience, including at least 5 years in a leadership or senior management role.
· Proven experience in:
o Strategic workforce planning
o Employee relations and compliance
o Performance management and organizational development
o Talent acquisition and retention strategies
o Compensation and benefits management
o Change management and culture transformation
· Experience working closely with executive leadership and Boards of Directors at private equity or venture capital-backed companies to influence company-wide decisions.
Key Skills and Competencies
· Strong strategic thinking and business acumen
· Excellent interpersonal and communication skills
· Expertise in employment law and HR compliance
· Proven ability to build and lead high-performing HR teams
· Strong analytical and problem-solving capabilities, including a willingness to push automation and an AI first mindset to our team members.
· Competence in HR technology systems (HRIS, ATS, performance tools, etc.)
· Demonstrated ability to foster diversity, equity, and inclusion within the organization
Leadership and Behavioral Attributes
· Integrity, discretion, and ethical leadership
· Ability to manage complex stakeholder relationships
· Forward-thinking approach to workforce modernization
· Adaptability to changing business and labor environments
· Commitment to employee engagement and organizational culture