Head of Implementation Management (all genders)
You’re not just delivering implementations; you’re building the engine that makes them scale. As Head of AI Implementation Management at Lio, you own the end-to-end implementation function ensuring enterprise customers successfully adopt our AI platform while building and leading a high-performing implementation team.
What You'll Do
In this role, you will:
Own the successful delivery of enterprise implementations for DAX & Fortune 500 customers
Ensure projects are delivered on time, on scope, and on quality
Act as escalation point for complex customer situations and executive stakeholders
Translate customer requirements into scalable implementation strategies
Build, hire, and lead the AI Implementation Management team
Define implementation frameworks, delivery standards, and KPIs
Turn insights from implementations into structured product feedback
Work closely with Product and Leadership to continuously improve delivery and scalability
Your Profile
You’re a good fit for this role if you:
Bring experience in enterprise software implementations, customer success, or implementation consulting
Have worked in B2B SaaS, consulting, or enterprise transformation environments
Experience with enterprise software implementations and integrations (e.g., SAP R/3, S/4HANA, APIs)
Have experience leading or mentoring teams
Are highly structured and confident managing complex multi-stakeholder projects
Have an AI-first mindset and understand enterprise architectures at a high level
Communicate confidently with senior stakeholders
Speak fluent German (C1/C2) and strong English (B2+)
Why Join Us?
At Lio, you’ll shape how enterprises adopt AI in procurement. You’ll build and scale the implementation function, work with global enterprise customers, and influence how our platform evolves. High ownership, real impact, and the opportunity to build something category-defining. Are you in?