Head of Product - Selling
Why Technology at loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
Technology at loveholidays underpins our vision to become the most loved OTA in Europe. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset.
Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this.
About the team:
In order to scale our platform at loveholidays, we have split it into four departments made up of cross functional product teams, all operating in an agile environment.
The Selling department is responsible for building the best holiday search experience for customers - searching through trillions of offers and ensuring a seamless checkout experience through both our app and web as well as providing our selling commercial teams the tools they need to optimise our marketing activity, on site experience and pricing. Areas of responsibility include our our search platform, checkout, revenue management platform, performance marketing platform, CRM platform and content engineering.
Our other departments are:
Managing - Looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers’ needs
Supplying - the teams responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components
Core engineering - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on - such as our infrastructure and content management systems.
Your day-to-day:
Set and manage the Selling platform strategy alongside the Head of Engineering and Director of Design & Research
Work closely with the VP of Product, CPO and other Heads of Product to align on our overall product strategy and collaborate with key commercial partners including marketing and supply
Drive product development and delivery through amazing prioritisation, setting the pace of the teams and unblocking execution
Drive a detailed understanding of the performance of our selling product and its impact to both short and long term trading performance - driving a culture of commercial impact and delivery throughout the selling platform teams
Define and monitor our Platform Selling KPIs and evolve them over time as the business changes
Manage, grow and mentor a group of PMs across the Selling department
Work closely with our designers on product discovery, and research by deeply understanding our customers and their needs
Work with internal stakeholders including the CMO, CPO and CDO, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas
Manage the Selling product budget and evolve the team structures alongside the Head of Engineering
Your skillset:
Proven experience in product management ideally focused on B2C marketplaces, and have held a Lead / Leadership position in product or technology
Successful in shipping new and existing customer products and can talk about key metrics and failures around them
Great written and verbal communication skills and an ability to bring stakeholders on the Selling journey
Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics
You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery
A passion for building exceptional products that delight customers and drive business value
Perks of joining us:
Company pension contributions at 5%.
Individualised training budget for you to learn on the job and level yourself up.
Discounted holidays for you, your family and friends.
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
Ability to buy and sell annual leave.
Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:
Intro to loveholidays with a member of the Talent team - 30 mins
1st stage interview with VP Product - 45 mins
2nd stage - Culture and Values interview with CPO & Business Stakeholder - 45-60 mins
Onsite Presentation - Present a product strategy case study to our CPO and other key stakeholders, followed by business stakeholder meets - 120 mins