Head of Project Delivery
Head of Project Delivery, US
Location: United States (Remote with Extensive Travel)
Reporting to: Head of Operations
Manages: Site Engineers / Regional Field Leads
About XYZ Reality
XYZ Reality is transforming mission-critical construction delivery through engineering-grade augmented reality. Our platform enables real-time verification of construction against design models with millimetre accuracy, driving productivity, quality, and certainty across large-scale data centre developments.
As we continue expanding across the US market, we are seeking a Head of Project Delivery to lead regional delivery operations, drive client adoption, and scale excellence across complex data centre programs.
Role Overview
The Head of Project Delivery, US is responsible for leading and managing the execution of field delivery across active projects.
This role ensures that Site Engineers are properly trained, deployed, supported, and held accountable to performance standards. The focus is operational excellence — driving consistency, reporting accuracy, training effectiveness, and on-time execution.
This is a hands-on leadership role centered on execution discipline and team performance. It is not a strategic or product-facing position.
Key Responsibilities
1. Field Team Leadership
Lead and manage Site Engineers and Regional Leads across the US.
Establish clear performance expectations and KPIs.
Conduct regular performance reviews and coaching.
Drive accountability for delivery standards.
Provide escalation support for complex technical or client issues.
2. Training & Operational Readiness
Ensure Site Engineers are properly trained and certified.
Standardize onboarding processes.
Maintain clear SOPs and field playbooks.
Identify performance gaps and implement improvement plans.
3. Execution & Reporting Discipline
Ensure projects are executed in line with operational standards.
Oversee timely and accurate project reporting (internal and client-facing).
Track KPIs related to quality of delivery, schedule adherence, and issue resolution.
Escalate risks proactively.
4. Resource Planning
Partner with Operations and Commercial teams on staffing plans.
Align field capacity with project pipeline.
Manage utilization targets.
5. Continuous Operational Improvement
Identify inefficiencies in field execution.
Implement process improvements.
Improve visibility and predictability of delivery performance.
6. Client Engagement & Adoption
Act as delivery interface for key client stakeholders (Project Directors, Construction Directors, VPs).
Ensure successful onboarding and adoption of the XYZ platform within client project teams.
Identify adoption barriers and implement structured improvement plans.
Support commercial teams in client expansion discussions through proven delivery performance.
Translate field performance data into measurable client value (rework reduction, schedule certainty, quality improvement).
Experience & Background Requirements
Mandatory Experience
7+ years in operations, field services, or program delivery.
3+ years managing multi-site or distributed operational teams.
Experience leading 20+ person operational organizations.
Strong track record of driving KPI-based performance.
Experience building training and performance management systems.
Preferred Experience
Experience in technology-enabled services.
Experience in construction-adjacent, industrial, or technical field environments.
Familiarity with operational reporting systems.
Skills & Competencies
Highly organized and execution focused.
Strong people manager.
Operationally rigorous.
Comfortable holding teams accountable.
Process-oriented and disciplined.
Clear communicator.
Travel Requirements
Extensive travel across the United States.
Likely multiple trips per month.
Typical travel duration ranges from 2 days to 1 week depending on project needs.
Flexibility is essential.
Why Join XYZ Reality
Work at the forefront of construction technology innovation.
Direct influence on product evolution through real-world deployment insight.
Exposure to some of the largest data centre builds in North America.
Senior leadership opportunity with direct impact on US growth strategy.
Want to see it in action?
Check out our Through The Lens video by clicking here!
For more content and information please visit our company pages:
https://www.linkedin.com/company/xyz-reality/posts/?feedView=all