Head of Support
Why Mintlify?
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
What you’ll work on here
Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity
Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times
Using differentiated quality of support as a way to drive referrals and expansion
Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations
What you bring to the table
4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support
Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help
Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support
Experience managing distributed teams or contractor networks
Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards
Analytical orientation: comfortable digging into data to spot trends, diagnose issues, forecast staffing, and identify opportunities to improve efficiency and quality
Company Benefits:
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)