Support Engineer (Remote)
Why Mintlify?
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
What you'll work on here
Getting hands-on with real customer problems
Respond to product and technical questions through our support platform (Plain)
Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Resolve the majority of support inquiries independently, escalating only when necessary
Collaborate with our support lead to evolve processes and ensure consistency
Help improve internal support tooling and workflows as we scale
What you bring to the table
Experience in technical support at a software or developer tools company (or strong adjacent experience)
Experience navigating remote work environments
Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
Ability to read and understand code, troubleshoot bugs, and identify root causes
Strong written communication skills with a friendly, professional tone
Comfort using AI agents and improving training data for them
Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups
*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.
Company Benefits:
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)