Healthcare SaaS Implementation Specialist
Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Remote (30–40% travel) | Full-time
Reports to: Head of Customer Success
About Nestmed
Nestmed is an AI documentation platform helping home health clinicians reclaim time while improving care quality and efficiency. In just two years, we’ve become the most widely used AI documentation solution in home health—supporting tens of thousands of clinicians across 2M+ patient visits. We partner with 60+ agencies, including 3 of the top 10 enterprises in the U.S., and are backed by leaders from Stanford, YC, Google, Meta, PayPal, and Plaid.
The Opportunity
We’re looking for an Implementation Specialist to lead clinician onboarding and training during customer implementations. You’ll turn skeptical, time-strapped clinicians into confident power users through engaging training, hands-on coaching, and thoughtful change management.
What You’ll Do:
Training & Enablement
Lead virtual and on-site training for clinicians and office staff
Provide 1:1 and small-group coaching as needed
Deliver train-the-trainer sessions and support go-lives
30-40% travel to customer sites for implementations and field support
Adoption & Engagement
Build trust with clinicians and understand workflow challenges
Identify and address adoption barriers
Monitor usage and follow up with low-engagement users
Gather feedback to improve training and product experience
Implementation Support
Partner with CS on planning, readiness assessments, and milestones
Track training completion and clinician feedback
Identify at-risk implementations and escalate proactively
Deliver post–go-live reinforcement training
Clinician Advocacy
Share frontline insights with Product, Engineering, and CS
Highlight product friction and feature requests
Contribute to customer success stories and case studies
Who You Are:
Required
3+ years in training, teaching, or education (healthcare preferred)
Strong presentation and communication skills
Comfortable learning new technology quickly
Empathetic, patient, and energized by helping others learn
Self-starter who thrives in a fast-paced startup
Willing to travel 30–40% (U.S.)
Nice to Have
Experience training clinicians on EMR/EHR or clinical software
Home health or hospice experience
Background in instructional design or adult learning
LMS or training platform experience
Why Join Nestmed
Impact: Reduce clinician burnout and improve patient care
Growth: Help build and scale our training function
Variety: Every implementation is different
Mission: Transform a $500B industry that touches millions
Team: Smart, mission-driven teammates who care deeply about clinicians
Our Commitment
Nestmed is an equal opportunity employer committed to building a diverse and inclusive team.
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!