Help Desk Administrator

• Applicants must have a TS/SCI
•  Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
• Attempts to resolve as many incidents during the first call, or at Tier I.
• Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. 
• Working knowledge of computers, printers, laptops and common windows applications. 

Qualifications

Active TS/SCI required

Security+ CE certification required prior to start.  You can interview without the certification but not start until it's been obtained

Additional Information

PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.