Recent Phone support experience in a call center or comparable environment
Supported a group of at least 200 clients
Hands-on knowledge of Windows 7, MS Office modules
Good knowledge of network concepts and MS Active Directory
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Expands skills in own work area within an analytical/scientific method or operational process
Applies experience and skills to complete assigned work within own area of expertise
Works within standard operating procedures and/or scientific methods
Additional Information
All your information will be kept confidential according to EEO guidelines.