Helpdesk Assistant Intern

**HELPDESK ASSISTANT**

Be part of an innovative team and culture! We are looking for a proactive and communicative individual eager to learn and grow professionally through hands-on experience. 

This** internship** at Solvo Global is an excellent opportunity to apply the knowledge gained in the classroom in a real-world technical environment focused on **Help Desk Support. **

**Please note:** 

This role is focused on providing technical support through service tickets. The intern will help resolve issues, escalate them when necessary, and communicate effectively with team members to ensure timely solutions. We welcome candidates in their final academic term or recent graduates in Computer Science or related fields. 

Students with a strong learning mindset and exceptional soft skills are highly encouraged to apply. 

**Responsabilities: **

Provide first-level help desk support through service ticket systems 

Monitor and escalate technical issues as needed 

Communicate clearly and effectively with internal teams to resolve problems 

Assist in the assessment of new application ideas 

Review Active Directory for old and admin accounts 

Support the organization of the file server data structure 

Document networks and help write SOPs 

Assist in the installation of network equipment (e.g., racks, cables, hardware) 

Participate in field visits and support network engineers as needed 

**Skills:** 

Strong communication and customer service skills 

**C1 English level (mandatory)**

**Junior level (1 to 3 years of experience)**

Eagerness to learn and receive guidance 

Ability to escalate issues appropriately and ask for help when needed 

Self-motivated, collaborative, and responsible 

Comfortable working independently during night shifts 

Proficient in Microsoft tools and general IT troubleshooting Additional Skills (a plus) Understanding of IP networking, Ethernet principles, OSI model 

Familiarity with Active Directory 

Cloud computing experience (Azure, AWS) 

Troubleshooting skills and ability to support or assist in cloud migrations 

Basic documentation and SOP writing skills

**What we offer:**

8AM - 5PM EST shift

Remote Home Office work 

Compensation