HIS Clerical Operations Manager -Epworth Richmond and Freemasons (Fixed-Term)
Epworth HealthCare is seeking an experienced and motivated Health Information Manager or health professional to lead and coordinate staffing teams and key clerical functions across our Health Information Services (HIS) departments at Epworth Richmond and Epworth Freemasons.
In this pivotal leadership role, you will ensure HIS resources, workflows, and services operate efficiently and meet all organisational, legislative, and accreditation requirements. A key focus of the position is maintaining high standards of customer service, supporting robust health record systems, and ensuring the accuracy and integrity of information within our scanned medical record environment.
This role is ideal for a proactive and solutions‑focused leader who thrives in a dynamic environment, enjoys driving process improvements, and is committed to providing exceptional service to clinical and administrative stakeholders. You will also oversee Epworth’s Medical Record Access team, the HIS Administration Officer, and contribute to Epworth’s progression toward digital health solutions for patients and doctors.
Reporting to the Group Manager, HIS & Patient Revenue, you will be supported by experienced Site HIS Managers across multiple Epworth locations. As part of the HIS leadership team, you will actively contribute to shaping the strategic direction of the service, ensuring Epworth HealthCare remains a leader in Health Information Services within the private health sector.
This position is based primarily at our Richmond campus, with the flexibility to work a portion of hours from home. Epworth offers strong professional and personal development opportunities, including access to our scholarship program.
This is a full-time 12‑month maternity leave position until July 2027, with a strong possibility of extension or permanency.
Key Responsibilities
- Manage and support HIS clerical and administrative staff, including recruitment, performance development, and identification of training needs.
- Work collaboratively with the central HIS team to ensure timely and accurate scanning of records in line with service level expectations.
- Oversee privacy and information governance relating to health records, including supervision of requests for information for clinical, administrative, financial, insurance, and legal purposes.
- Coordinate medical record compliance requirements for public in private contracts
- Lead strategic and operational planning for Health Information Services, including ongoing evaluation and improvement of HIS systems and processes within the organisation.
- Partner with other HIS Site Managers to share best practice, contribute to standardised processes, and participate in organisation-wide initiatives that strengthen record management and data integrity.
Qualifications
To be successful in this role, you will have:
- A Bachelor of Health Information Management or an equivalent qualification, or extensive experience within a healthcare environment
- Demonstrated leadership and supervisory capability, with a commitment to developing individuals and fostering high‑performing teams
- Strong digital literacy, including confidence using:
- Patient Administration Systems (iPM desirable)
- Electronic or scanned health record platforms (e.g., BOSSnet)
- Microsoft Office Suite
Additional Information
Why Join Epworth?
At Epworth, it’s a community.
It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
- Relocation assistance is available for approved candidates
We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
Ready to Make a Difference?
To apply, click the I'm Interested button to attach your CV and cover letter.
For more information about the role, refer to the attached position description or contact talent@epworth.org.au or call (03) 9426 0606.
Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours!
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.