Hospitality Operations Manager
We are currently seeking a highly capable, driven and hands-on Hospitality Operations Manager to oversee the day-to-day operations and strategic execution across our properties. You will lead the coordination of on-site and remote teams, optimize bookings and pricing, and drive tech adoption across the portfolio.
Key Responsibilities
• Operational Oversight: Oversee daily operations across the property portfolio, ensuring consistent service quality, brand standards and seamless coordination between locations.
• Team Leadership: Lead and coordinate on-site managers, housekeeping, maintenance teams, and support staff, ensuring alignment and performance.
• Revenue & Booking Management: Drive pricing strategy, manage OTA presence (Airbnb, Booking.com, etc.), optimize the direct booking platform and monitor calendar performance.
• Technology Implementation: Oversee the implementation and ongoing management of hospitality technology, including smart access systems, remote check-in/out, IoT devices, guest applications and property management software.
• Quality & Compliance: Ensure all properties adhere to service, safety, cleanliness, and regulatory standards.
• Guest Experience: Manage guest communications, resolve issues promptly, track feedback trends, and enhance platform ratings through service improvements and automation.
• Reporting & Analysis: Generate operational KPIs, revenue insights, and occupancy reports to support performance monitoring and decision-making.
• Vendor & Partner Coordination: Manage relationships with external partners (e.g. linen providers, local technicians, concierge services) to ensure service reliability and cost control.
Requirements
· 4+ years of experience in multi-property hospitality operations or asset management, ideally with experience in both traditional hotels and short-term rental environments.
· Strong understanding of booking platforms (PMS, channel managers, OTAs) and pricing optimization tools.
· Tech-savvy with experience deploying or managing smart locks, guest apps, digital check-ins and other PropTech tools.
· Exceptional written and verbal communication skills in both Greek and English; additional languages (French, Spanish etc.) is a plus.
· Highly organized, proactive, and solution oriented.
· Comfortable traveling occasionally to properties and managing hybrid (on-site & remote) teams.
· Degree in Hospitality Management, Business, or related field preferred.
Benefits
A competitive compensation package commensurate with experience and expertise.
Group health insurance from day one of employment.
Continuous opportunities for learning, professional development, and internal growth.
A dynamic and entrepreneurial culture that values innovation and ambition.
A supportive and collaborative team culture.
Join us at Faraday Norton and take the next step in your hospitality career — working alongside a visionary team in a fast-paced, forward-thinking investment environment.