HR Services Subject Matter Expert
Joining us as HR Services Subject Matter Expert, you will be reporting to the Global PX Services Manager, and you'll be the main support and point of contact for our HR Admins and Payroll Specialists. As a seasoned HR professional with expertise in HR Operations, you will help shape and optimize our processes while providing high-level support to our global teams.
Your key responsibilities:
- Serve as the subject matter expert for HR Admin and Payroll teams across all our markets.
- Act as the first point of contact and primary support for our teams.
- Partner with the Global PX Services Manager in defining, executing, and monitoring HR admin and payroll processes (All employee lifecycle).
- Drive data quality initiatives to ensure our HR information is accurate and up-to-date in our HRIS.
- Develop and analyze comprehensive reports related to our HR data.
- Lead process implementations and spearhead automation improvements.
Qualifications
- Bachelor's Degree in Business Administration with focus in Human Resources, labor relations or similar degree.
- Proven operational experience in HR Operations (minimum of 5 years in a similar role).
- Advanced knowledge of HR systems and processes.
- Experience managing HR data and HR tools.
- Excellent communication and interpersonal skills (fluent English).
- Ability to work collaboratively and independently, taking initiative and ownership.
- Strong analytical skills, including compiling data, research, and problem-solving.
- Experience working in a multi-country, international environment is a plus.
Additional Information
What to Expect from Our Hiring Process
We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):
1️⃣ Intro Chat – A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills, value alignment, and motivation.
2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager, who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.
3️⃣ Case Study: a practical exercise to present to the Hiring Managers.
4️⃣ Second Hiring Manager Interview
Reference Check and Offer!
Why You’ll Love It Here
💙 Global Benefits – No matter where you are, you’ll have access to:
- Healthcare insurance – so you can focus on what matters.
- Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
- Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.
🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.
⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.
Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.
What We Believe In
At Docplanner, our values guide everything we do:
📊 Focus on results – we're here to make an impact.
🧠 Think like an owner – take responsibility, drive outcomes.
✂️ Keep it simple, keep it lean – smart solutions over complexity.
🔊 Be respectful and radically honest – openness builds trust.
📚 Learn and be curious – growth is part of the job.
Don’t just take our word for it—check out our Glassdoor to hear what our people say!
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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.