What is the salary for this HubSpot Customer Service Specialist role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with 1840&Company.

Where is this HubSpot Customer Service Specialist position located?

This is an on-site position at 1840&Company located in Quezon City, Metro Manila.

How do I apply for this HubSpot Customer Service Specialist job at 1840&Company?

Click the 'Apply' button on this page to be redirected to 1840&Company's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is 1840&Company?

1840&Company is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at 1840&Company.

HubSpot Customer Service Specialist

1840&Company Quezon City, Metro Manila Today

support

The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Customer Service Responsibilities

Manage and respond to customer support tickets within HubSpot Service Hub

Communicate with customers via email, live chat, and support inboxes

Troubleshoot and resolve customer issues, escalating when appropriate

Maintain accurate ticket statuses, notes, and customer records

Follow established SLAs, workflows, and support processes

Identify recurring issues and flag trends to internal teams

Collaborate with Marketing, Product, and Operations teams as needed

Update knowledge base articles and internal documentation

Ensure all customer interactions meet brand and quality standards

Assist with onboarding, account questions, and general platform guidance

B2B Data Entry & Reporting

Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects

Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties

Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows

Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking

Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams

Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health

Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis

Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements

Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals

Document data standards, reporting logic, and processes to ensure consistency and scalability

Required Skills & Qualifications

Hands-on experience using HubSpot Service Hub

Strong written and verbal communication skills

Experience working in a ticket-based support environment

Ability to prioritize and manage multiple requests simultaneously

High attention to detail and process adherence

Customer-first mindset with problem-solving skills

Comfortable working with CRM data and workflows

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.