Human Resources Coordinator, Shared Service Centre
About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About the Position:
As a Human Resource Coordinator Shared Service Centre in a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the management of the back-end HR, accounting, and legal service providers that support the infrastructure of our international entities. We are looking for someone with experience throughout the EMEA/US/APAC region.
What you’ll do:
- Support key onboarding administrative processes, focusing on the professional post-contract signature activities, like payroll, benefits and Zoho enrolments.
- Organise and maintain accurate professional records via our proprietary platform: inputting, updating, and maintaining customer and professional personal data, and processing various forms.
- Execute benefits enrolment documentation and administrative tasks on behalf of customers and professionals, including collaboration with the vendors where necessary.
- Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider. Ensure data is accurate and timely
- Support and execute processes related to timesheet administration, including processing submissions and managing related queries from professionals and customers.
- Execute and support administrative processes related to visa renewals for professionals, ensuring all required documentation is collected, verifies and datac updated in GP Platform.
- Communicate effectively both verbally and in written form with professionals and customers to explain and resolve administrative queries and concerns (via email and other channels).
- Ensure service excellence by strictly adhering to established SLAs and Standard Operating Procedures (SOPs).
- Participate in the continuous improvement of administrative support processes.
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
What We Are Looking For:
Minimum Requirements:
- 2-5 years of SSC experience (HR experience desirable)
- Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
- Literacy with MS Office
- Ability to troubleshoot routine process issues effectively using available documentation.
- Ability to interact professionally with stakeholders, maintaining a customer-focused and positive relationship in all routine communication.
- Demonstrating strong self-motivation, attention to detail, and time management skills to prioritize and meet established SLAs.
- Strong written and verbal communication skills for handling day-to-day queries.
- Capable of providing feedback on existing processes for minor improvements.
- Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds.
- Flexibility to accommodate different time zones based on customer and professional needs.
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.