Implementation Associate, OpenApply
We are seeking an energetic and motivated individual to join our Europe Team as an Implementation Associate. In this role, you will be responsible for customer onboarding operations and new user training for OpenApply. This is a graduate-level position designed for individuals looking to start their careers in a dynamic Software-as-a-Service (SaaS) environment, with full training provided.
The Implementation Associate’s primary responsibility is to serve as the initial point of contact between European customers and OpenApply during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the setup of OpenApply, ensuring it is configured to meet each customer's unique needs.
The right candidate will be a self-starter who is creative, collaborative, resourceful, and eager to learn the nuts and bolts of a global SaaS business
What you’ll learn in the first 30–45 days
- Product knowledge, the hows and whys of using OpenApply
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
- Internal tools, processes, and best practices that support the customer onboarding journey
Key Responsibilities
- Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition the client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services & Support Team to identify the best possible approach to project completion
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Requirements
Who are we looking for?
- An excellent communicator (clear, concise, and professional) both in writing and verbally.
- Comfortable presenting to both small and large groups, either in person or digitally.
- A creative thinker who can make inferences when troubleshooting.
- Someone who enjoys collaborative work but maintains high personal accountability.
- An interest in the field of education and a desire to help transform teaching and learning.
- Willingness to travel onsite or to events when required.
All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.