School Experience Manager
We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients in Europe using our products and solutions. This position is critical to the maintenance and growth of our existing client base and is often the face of the company. In particular, this role will focus on working with a large international school group based in London, and their use of OpenApply. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.
The responsibilities include:
- Relationship:
- Taking ownership of the relationship with one or more large school groups, developing and growing their use of OpenApply. This is a hybrid role, so it includes 2 days per week on-site in our London office and/or on-site at client offices in London
- Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to group offices & schools, and attending conferences
- Creatively use internal tools to maximize meaningful communication and client interface
- Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
- Leverage other teams (Support, Implementation, PD, etc) to serve client needs
- Provide consultative partnerships to maximize product and service efficacy for clients
- Retention:
- Track and understand the health of clients within the portfolio
- Identify at-risk situations and partner with the Regional Lead or Director to address these
- Leverage relationships and communication to meet retention/renewal goals
- Manage 60+ day past-due invoices
- Growth:
- Identify and deploy micro-campaigns
- Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
- Partner with Sales to nurture upsell/cross-sell leads
- Manage upsell opportunities within the portfolio for our support and professional development offerings
Requirements
Problem-Solving Skills
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations
Educational Experience
- Prior experience with K-12 education, especially with educational technology, is highly valued. The role will also require continued education and upskilling in educational trends.
- Experience of working with school groups, and ideally with OpenApply, would be highly beneficial
Teamwork
- Balances team and individual responsibilities; supports everyone’s efforts to succeed.
- Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client.
Business Acumen
- Understands the business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals.
Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
Strategic Thinking
- Develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditions.
Dependability
- Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completion.
Organizational Skills
- Able to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, and emails, conference follow-up, accounts receivable, internal meetings, and other tasks as they arise.
Initiative
- Passion and drive to succeed, going beyond what’s expected, looking for growth opportunities.
Communication Skills
- Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of people.
Technical Skills
- Proficiency and/or willingness to learn common business and communication technologies (i.e., SalesForce, HubSpot, Zoom, Skype, Slack, etc.).
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.