Implementation Specialist (Bilingual)
About AlayaCare
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
About the Role
As an Implementation Specialist, you will lead the Delivery phase of AlayaCare Cloud implementations, owning complex workstreams as the platform expert. You’ll translate customer processes and goals into scalable configurations, provide best-practice guidance, and drive product adoption through training, testing, and hands-on enablement. You’ll become a subject-matter expert in key product/market domains and play a pivotal role in turning new customers into successful, referenceable partners.
What You’ll Do
- Lead the Delivery phase post-Discovery, ensuring a smooth handoff from Consulting and proactive risk identification/mitigation.
- Execute project plans and manage scope across deliverables; keep plans aligned with release notes and product updates.
- Configure the AlayaCare platform to align with customer workflows; conduct high-quality workflow reviews to ensure fit-to-purpose solutions.
- Develop customer-specific training plans and deliver engaging on-site and virtual training for trainers and end users.
- Set up and monitor learner progress in AlayaCare University; resolve questions and drive engagement.
- Measure and drive adoption using utilization metrics; focus on customer satisfaction for Delivery components.
- Maintain product/market specializations (for example, US Home Care, RCM, Clinical Best Practices) and upskill Delivery teammates.
- Document work in project tools (for example, Mavenlink, Confluence, HubSpot, Jira, Zendesk) and follow internal processes.
- Travel as needed to support customer go-lives and training.
What You Bring to the Team
- 2–5 years of experience overall, including 1+ year(s) in SaaS with complex implementations and 2+ years in customer-facing roles.
- Bachelor’s degree in a relevant field (for example, Computer Science, Business, Health Informatics) or equivalent experience.
- Bilingual communication skills(verbal and written) in English and French
- Proven training and facilitation skills with knowledge of adult learning principles.
- Excellent communication, relationship-building, and stakeholder management skills.
- Strong organization and time-management; able to manage multiple concurrent projects with attention to detail.
- Analytical, solution-focused problem solver who is proactive and comfortable thinking outside the box.
- Hands-on experience with project and collaboration tools (Mavenlink, Confluence, HubSpot, Jira, Zendesk).
- Ability to work occasional weekends.
- Ability to travel for customer engagements.
Why Join AlayaCare?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.
Benefits That Matter
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
Location and Work Model
This role is based in the Greater Toronto or Montreal Area. At AlayaCare, our hybrid model includes set in-office collaboration days 2x per week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.
Ready to Join Us?
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.