IT Support Associate

At HelloFresh, we are transforming how people experience food by making high-quality meals convenient, accessible, and exciting. As we continue to scale our fulfillment operations across North America, reliable technology support inside our warehouse environments is critical to maintaining production flow and delivering an exceptional customer experience.

The IT Support Associate acts as the primary onsite technology partner supporting warehouse operations. This role is responsible for maintaining the reliability of operational technology, end-user computing devices, and site connectivity in a fast-paced fulfillment environment.

Success in this position requires strong hands-on troubleshooting skills, proactive ownership of technology readiness, and close collaboration with site leadership and centralized IT teams.

You will … 

• Provide onsite and remote support for warehouse technology including workstations, mobile devices, shared operational equipment, and printing systems
• Troubleshoot hardware, software, and connectivity issues impacting production workflows
• Deploy and configure new devices aligned with global IT standards
• Maintain device readiness to support onboarding waves, production ramps, and site reconfigurations
• Track hardware inventory and lifecycle status using enterprise asset management tools
• Perform preventative maintenance and coordinate repair or replacement of damaged or aging equipment
• Act as the first technical responder during site technology incidents and partner with infrastructure and security teams to restore service
• Identify recurring technology issues and recommend improvements to reduce operational friction
• Train site users on technology processes and new tools where required
• Serve as a technical liaison between warehouse leadership and centralized IT teams
• Participate in after-hours incident support rotations for critical production events
• Support nearby regional sites when required

Technology Innovation & Automation

• Use approved AI tools to assist with troubleshooting guidance, documentation, and operational improvement ideas
• Contribute to knowledge base development and self-service enablement
• Identify opportunities to automate repetitive support activities and improve site efficiency

You are… 

• Data-informed and able to use operational insights to prioritize support efforts
• Curious and motivated to understand production processes and how technology enables them
• Organized and methodical when diagnosing issues or documenting solutions
• Comfortable working independently in dynamic and time-sensitive environments
• A clear communicator who can engage warehouse leadership, peers, and technical specialists
• Collaborative and focused on delivering a strong technology experience for internal customers

You have…

• Minimum 3 years of experience in a technical support or field IT role supporting onsite users
• Experience supporting mobile devices, shared operational equipment, and printing systems
• Familiarity with device management platforms and enterprise productivity tools
• Warehouse, manufacturing, or field service IT experience preferred
• Ability to move throughout large operational environments as required

You’ll get… 

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.