In-Home Onboarding Specialist (SF)
About Casa
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we’re live with paying members.
About the role
As an In-Home Onboarding Specialist, you’ll play a foundational role in onboarding new members — capturing the details of their home so Casa can take it from there. Your professionalism, presence, and attention to detail will directly shape the member’s first impression.
You’ll be the friendly, polished face of Casa during onboarding visits. Together with a teammate, you’ll visit member homes to inventory appliances, lighting, safety systems, paint, and more — creating a complete digital profile of the home.
This role blends hospitality, logistics, and light fieldwork. You’ll use our specialized app and equipment to document everything cleanly and accurately, ensuring the home is ready for ongoing service.
This is a mobile, field-based role. You must be comfortable entering private spaces, interacting with high-end clients, and operating responsibly and discreetly inside their homes.
Key Responsibilities
Conduct detailed, room-by-room inventories of residential homes
Photograph appliances, electronics, lighting fixtures, and other home assets
Use a camera to create 3D scans and floorplans (training provided)
Use a paint scanner to log exact wall colors and finishes
Log utility locations, fire safety devices, and other essential home infrastructure
Speak with homeowners to gather context, vendors, and preferences
Represent Casa with professionalism, courtesy, and discretion at all times
Handle equipment carefully and document all work accurately in our app
Required Qualifications
At least 2 years of experience in one or more of the following: home services, concierge, logistics, facilities, high-end customer service, or related fields
Excellent communication and interpersonal skills
Detail-oriented, organized, and able to follow structured workflows
Comfortable working in others’ homes with professionalism and discretion
Ability to lift and carry equipment, move through multi-level homes, and perform hands-on tasks
Must have a reliable personal vehicle, valid driver’s license, and proof of insurance
Tech-savvy: comfortable using apps, iPad, smartphone camera, Bluetooth-connected tools
Clear background check required
Preferred Qualifications
Experience in property management, real estate, home inventory, in-home services, or inspection/insurance assessments
Hospitality or white-glove service background
Compensation & Perks
$30/hour starting rate
Flexible weekday/weekend scheduling (20–40 hours/week depending on availability)
Professional equipment, training, and app access provided
Opportunities to grow with a fast-moving startup