Inbound Operations Manager - Telco
Strategic Sales Operations Leader | Telco Retentions | High-Performance BPO
We're hiring for an experienced Sales Operations Manager who will be responsible for driving the performance, efficiency, and optimisation of outbound telco retentions campaigns within a fast-paced BPO environment. This individual will act as the strategic anchor between operational execution, revenue assurance, and continuous performance improvement—delivering day-to-day oversight, analytic insights, and campaign configuration that maximise agent output and revenue yield. The role is positioned at the core of the Sales Force Effectiveness pillar under the BPO Steer Co and directly supports internal and external client delivery.
Key Responsibilities :
- Achieve and exceed campaign performance targets through live monitoring and performance interventions
- Drive a culture of high performance and accountability across all operational levels
- Mentor and develop Team Leaders and Junior Managers to maximise team output
- Optimise lead allocation and campaign performance through collaboration with dialler and data teams
- Maintain strict compliance and QA standards within all sales processes
- Lead initiatives to improve agent engagement, attendance, and retention
You’ll be at the core of campaign success — balancing operational delivery, revenue assurance, and continuous improvement initiatives.
Requirements
- Matric essential, a related qualification is advantageous
- Minimum of 3 years' experience in sales operations or campaign management in a telco BPO environment (Retentions, Upgrades, Saves or Acquisition)
- Proven track record of managing large inbound sales teams within a target-driven BPO operation
- Strong understanding of dialler technology, campaign data management, and CRM optimisation (Contact, Avaya, Genesis or equivalent)
- Strong knowledge of dialler technology, campaign data management, and CRM optimisation
- Exceptional leadership, coaching, and communication skills
- Clear criminal record
Technical Expertise :
- Strong understanding of dialler technology and campaign data optimisation
- Experience with CRM platforms such as Contact, Avaya, Genesys (or equivalent)
- Data-driven decision-maker with strong commercial acumen
Benefits
Why Join Us :
- Be part of a high-performance, revenue-focused telco operation
- Influence strategic decision-making at Sales SteerCo level
- Lead large-scale inbound campaigns with real commercial impact
- Work in an environment that rewards results, initiative, and leadership strength
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
If you are ready to take ownership of performance, optimise campaigns at scale, and lead from the front in a competitive telco BPO environment — we want to hear from you.
Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/
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