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The Intuit Product Expert, Northern Kentucky University role at Educationatwork is an on-site position located in Highland Heights, KY.

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Intuit Product Expert, Northern Kentucky University

EducationatworkHighland Heights, KY1d ago

The Opportunity: Work, Learn, and Earn This Tax Season!

Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone.

Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills.

We’ll provide all the training you need—just bring your communication skills, willingness to learn, and a positive attitude!

What You’ll Do (Key Responsibilities):

Help customers use TurboTax by delivering friendly and professional service over the phone.

Answer inbound calls at the customer service center.

Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.

What You Bring to the Job (Functional Skills):

Strong communication skills: you’re able to write and speak clearly, while showing empathy on every call.

Ability to understand each customer’s situation and recommend solutions that fit their needs.

You stay calm and professional, even when helping customers who are stressed or frustrated.

Keep up-to-date on product updates and tax season changes so you can confidently assist customers.

Research and analyze situations to find the best solutions for customers’ needs.

Be dependable with your schedule (overtime available when needed!).

Stay focused in a fast-paced, ever-changing environment.

Be a quick thinker who asks good questions to find answers fast.

Qualifications (What You Need):

High School diploma

Currently enrolled in a degree-granting college or university program

Must be 18 years or older.

Why Students Love This Role (Perks & Benefits):

Competitive hourly pay.

Opportunities to earn tuition assistance.

Paid training (get paid to learn!).

Access to mentors and coaches to help you succeed.

Hands-on, real-world experience to boost your résumé.

Work Expectations:

Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week).

Must be available to work during core hours:

Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am – 9:00 pm PST, some weekend hours required.

Please Note:

This is a seasonal role running from January through April.

International students on university sponsorships are welcome to apply. (We are unable to hire students who require other visa sponsorships, including F-1, CPT, or OPT.)

Please Note

This position is seasonal, running from January to April. Students who meet performance standards will be invited back for the next tax season.

E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

About Us

Education at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility.

Equal Employment Opportunity (EEO) & ADA Statements

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.