Seasonal | Expected through April 30, 2026
Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you’ll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences.
This is a hands-on leadership role where you’ll make a real impact—supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.
Roles and Responsibilities
Lead & Coach:Lead and support a team of 20–25 student call center agentsConduct regular 1:1 coaching sessions focused on performance, development, and engagementProvide real-time guidance and feedback to help agents meet quality, productivity, and attendance goalsIdentify skill gaps and partner with training and leadership teams to strengthen performanceOperational Excellence:Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as neededPartner with Workforce Management and Operations to ensure proper staffing and coverageEnsure required training and continuous learning modules are completed on timeUphold Intuit and EAW policies, standards, and compliance expectationsCustomer & Client Support:Handle escalated customer concerns with professionalism and careServe as a key liaison between agents, leadership, and clients to ensure alignmentParticipate in weekly and monthly business reviews, sharing insights on team performance and trendsEscalate systemic issues and recommend process improvements when appropriateCulture & Engagement:Foster an inclusive, supportive team environment that balances accountability with recognitionModel professionalism, integrity, and a growth mindsetSupport agent success through motivation, recognition, and clear expectations
What We’re Looking For
Required Qualifications:Associate or Bachelor’s degree3+ years of experience in a call center or customer service environmentExperience coaching, leading, or supervising othersProven ability to handle customer escalations effectivelyStrong communication, organization, and time-management skillsComfort working in a fast-paced, metrics-driven environmentProficiency with Microsoft Office and basic reporting toolsHigh level of professionalism and discretion with confidential informationPreferred Traits:A passion for coaching and developing othersStrong problem-solving and analytical skillsAbility to multitask and adapt in a dynamic environmentOpenness to feedback and continuous improvement
Why Join Us?
Develop your leadership skills in a real-world supervisory roleGain experience working with a well-known client (Intuit)Make a meaningful impact on student employee successBe part of a supportive, collaborative team cultureBuild experience that strengthens your future career opportunities
About Us
Education at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.