Inventory Control Manager (ShipHero Implementation & Management)

Position Overview

We are seeking an Inventory Control Manager to oversee day-to-day inventory operations within our in-house warehouse. This role is responsible for ensuring physical inventory accuracy, maintaining system integrity in WMS, and ensuring inventory data flows correctly into ERP.

This is a hands-on, onsite role that bridges warehouse execution, systems accuracy, and shipping integrations.

Key Responsibilities

Inventory Management & Accuracy

• Own inventory accuracy within the warehouse, ensuring physical counts match WMS

• Perform and manage cycle counts, spot checks, and full inventory reconciliations

• Investigate and resolve inventory discrepancies, adjustments, and variances

• Ensure accurate receiving, put-away, picking, packing, and shipping processes

• Maintain inventory organization, bin locations, and labeling standards

Warehouse Operations

• Oversee inbound and outbound inventory flow

• Coordinate receiving from manufacturers, 3PL inbound transfers

• Ensure inventory is staged and available for fulfillment as needed

• Work closely with warehouse staff to enforce SOPs and best practices

Systems & Integrations

• Manage daily inventory operations in the WMS

• Ensure WMS inventory accurately syncs with ERP

• Identify and resolve sync issues between WMS and ERP with Master Data Manager

• Assist with and support integrations to shipping platforms (USPS, UPS, FedEx)

• Validate shipping rules, rates, labels, and carrier mappings in shipping systems

Shipping & Fulfillment Support

• Support outbound shipping workflows and carrier integrations

• Troubleshoot shipping errors, rate issues, and label problems

• Ensure orders are fulfilled accurately and on time

• Coordinate with operations and customer service on shipping exceptions

Process Improvement & Reporting

• Document and improve inventory and warehouse SOPs

• Track and report inventory KPIs (accuracy, shrink, fulfillment errors)

• Recommend system or process improvements to improve accuracy and efficiency

• Support audits and internal reviews as needed

Qualifications

• 3+ years of inventory or warehouse management experience

• Hands-on experience with ShipHero (WMS) (strongly preferred)

• Experience working with ERP systems (Cin7 preferred)

• Familiarity with shipping carriers and platforms (USPS, UPS, FedEx)

• Strong understanding of inventory controls, cycle counting, and reconciliation

• Comfortable working onsite in a warehouse environment

• Strong attention to detail and problem-solving skills

• Ability to work cross-functionally with Supply Chain, IT, Sales, and Finance

Nice-to-Have

• Experience with system integrations or WMS/ERP implementations

• Experience scaling in-house warehouse operations

• Knowledge of lot tracking, batch management, or expiration dating

• Experience in CPG, supplements, or eCommerce fulfillment

What Success Looks Like

• Inventory accuracy consistently at or above 99%

• WMS inventory reliably matches physical counts and ERP system

• Minimal shipping errors and fulfillment discrepancies

• Clean, organized warehouse with documented SOPs

• Proactive identification and resolution of inventory/system issues