IT Analyst
Are you a tech-savvy problem solver who thrives in dynamic environments? At Auld & White Constructors, we believe technology drives business success. As our IT Analyst, you’ll play a pivotal role providing hands-on end-user support, supporting enterprise applications, delivering actionable insights, and leading IT projects that shape our future. Your skills will help us build smarter, work more efficiently, and stay ahead in a rapidly evolving industry.
Why Join Auld & White Constructors?
- Great earning potential and competitive benefits
- A close-knit, knowledgeable and supportive team of experts
- On-going training and opportunities for career advancement
- We’re consistently ranked one of Jacksonville’s “Best Places to Work”
Position Summary
As an IT Analyst, you’ll blend help desk support, application support, reporting & analysis, and project management. You’ll ensure our systems run smoothly, serve as a primary point of contact for employee IT needs, empower teams with data-driven insights, and help deliver technology initiatives from start to finish.
Position Description
- Provide Tier 1–3 help desk and end-user support for enterprise applications (cloud & on-premise), ensuring uptime and user satisfaction
- Troubleshoot and resolve user, system, and application issues, collaborating with vendors and internal teams
- Respond to and manage IT service requests, prioritizing timely and effective resolution
- Design, develop, and maintain reports/dashboards (Crystal Reports, SSRS, Power BI, Excel)
- Automate business processes using SQL, PowerShell, Python, and more
- Lead/support IT projects: requirements gathering, planning, execution, and review
- Integrate data from multiple sources (SharePoint, SQL Server, cloud APIs)
- Assist with employee onboarding and offboarding, including device setup, system access, and account management
What You’ll Bring
- Working knowledge of reporting tools (Crystal Reports, SSRS, Power BI, Excel)
- Scripting & automation experience (PowerShell, SQL, Python, VBA)
- Familiarity with cloud platforms (Azure, Microsoft 365, Intune) and DevOps
- Strong troubleshooting, customer service, and communication skills
- Collaborative, customer-focused mindset with a passion for emerging tech (AI, automation)
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Bachelor’s degree in IT, Computer Science, or related field preferred
- 2+ years’ experience in IT, Help Desk, or Business Analyst roles
- Certifications (CompTIA A+, Azure Fundamentals, ITIL Foundation) a plus
- Experience in the AEC (Architecture, Engineering, Construction) industry is a plus
Auld & White Constructors is an Equal Opportunity Employer.
Auld & White does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need.