IT Coordinator (BPO)
Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious one: to have best in class leaders and a culture of delivering excellence globally.
If you're keen to advance your career, embrace challenges, and redefine what's possible in the digital realm, you might just be the perfect fit for our dynamic team. Join us, and let's unlock the full potential of our clients' brands together.
Role Description
We are seeking an experienced IT Coordinator (BPO) to manage and support Keen’s IT infrastructure and day-to-day technology operations. The ideal candidate will be responsible for maintaining a secure, reliable, and high-performing IT environment, ensuring seamless connectivity, device setup, and user support across the business.
This position offers a unique opportunity to act as the go-to IT specialist in the office, playing a key role in enabling productivity, supporting onboarding, and ensuring our systems scale with business growth.
This is a full-time, in-office position based at our Wembley Square, Cape Town location. The working hours are 3:00 pm – 12:00 am SAST to support operational and onboarding requirements.
Requirements
Responsibilities:
- Own and manage Keen’s IT network infrastructure, including connectivity, hardware, software, firewalls, switches, and access points
- Manage ISP relationships and ensure stable, high-performance internet connectivity with minimal downtime
- Set up, configure, and maintain laptops, desktops, mobile devices, and user accounts for new and existing employees
- Support onboarding and offboarding processes, including device provisioning and system access
- Administer Microsoft 365, Microsoft Intune, and Microsoft Entra (Azure AD) environments
- Ensure devices are secure, patched, compliant, and up to date
- Maintain an accurate asset register for all IT equipment and licenses
- Monitor system performance and proactively resolve issues before business impact
- Manage and liaise with IT vendors and service providers
- Provide hands-on technical support across Windows, Mac, Android, and iOS devices
- Maintain IT documentation, processes, and ticketing workflows
- Act as the primary in-office IT point of contact, delivering responsive and solution-oriented support
- Support shift requirements aligned with new employee onboarding and operational needs
xperience Required:
- 3–5+ years of experience in an IT Coordinator, IT Support, or similar role
- Proven and strong understanding of networking concepts (switches, APs, firewalls, ISP management)
- Hands-on experience with Microsoft Intune and Microsoft Entra (Azure AD)
- Experience setting up and managing devices across Windows and Mac environments
- Solid understanding of IT security, access controls, and device management
- Experience working with vendors and third-party providers
- Strong troubleshooting and problem-solving skills
- Ability to work independently and take full ownership of IT operations
- Excellent communication skills with the ability to support non-technical teams
Benefits
- Competitive full-time compensation
- Collaborative office space and culture
- Medical allowance
- Exposure to a fast-growing global clients in the SaaS/tech space
- Birthday leave + professional development budget
- Join a supportive, resourceful, and global team that values action, clarity, and empathy
This is a full-time position working from 3:00 pm to 12:00 am SAST. This is an in-office role, based at our Wembley Square, Cape Town location. Reliable commuting to and from the office is required.