IT Engineer II
Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.
But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.
This specific position has a preference for candidates in Columbus, Ohio. Generally, Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.
About the role
As a growing and dynamic organization, we rely heavily on our technology infrastructure to empower our distributed workforce. Our IT team is committed to providing a secure, efficient, and seamless computing experience for all employees. We are seeking a highly skilled and proactive Senior End-User Computing & Network Engineer to enhance our device management capabilities and ensure robust network connectivity across our remote offices.
The Opportunity:
As the Senior End User Computing & Network Engineer, you will be a key technical leader within our IT department, reporting directly to the Head of IT. You will be responsible for the entire lifecycle management of our end-user device fleet, driving automation and efficiency in provisioning and deprovisioning processes. Beyond end-user devices, you will also play a critical role in managing and maintaining the network infrastructure that underpins our remote office operations. This role requires a blend of deep technical expertise, strategic thinking in automation, and hands-on operational management.
Key Responsibilities
End User Device Management (EUDM) Strategy & Automation:
Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS
Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning.
Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf).
Create and maintain standardized device configuration profiles and application packages.
Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates.
Manage and optimize device inventory, asset tracking, and software license management.
Remote Office Network Infrastructure:
Oversee configuration and maintenance of network infrastructure in our remote offices.
Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate).
Configure and maintain VPN solutions for secure remote access and site-to-site connectivity.
Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience.
Implement and enforce network security policies, including access control, intrusion detection/prevention, and segmentation.
Operational Excellence & Support:
Act as an escalation point for complex end-user computing, collaboration platforms, and network-related issues, providing expert troubleshooting and resolution.
Develop and maintain comprehensive documentation for all EUDM and network configurations, processes, and procedures.
Implement monitoring and alerting systems to proactively identify issues before they impact users.
Contribute to the development and enforcement of IT policies, standards, and best practices.
Maintain network documentation and Standard Operationg Procedures (SOPs) .
Security & Compliance:
Implement endpoint protection, data encryption, and network security controls.
Handle MSSP escalations
Ensure all EUDM and network configurations adhere to relevant security frameworks and compliance requirements.
Participate in security audits and provide evidence of controls as required.
Skills, Knowledge, and Expertise
Experience:
3+ years of hands-on experience in IT in all remote tech start-up environments, with a strong focus on end-user computing and network management.
Proven expertise in automating device provisioning and deprovisioning workflows for Windows and macOS environments.
Experience with at least one major MDM/UEM solution (e.g., Microsoft Intune, Jamf Pro).
Experience with collaboration platforms such as Google Workspace, Slack, and Zoom.
Solid experience managing and configuring network hardware (routers, switches, firewalls, WAPs) from vendors like Cisco Meraki, Ubiquiti, FortiNet, or equivalent.
Experience with Identity and Access Management (IAM) in relation to devices (e.g., Azure AD, Okta, Active Directory).
Experience with scripting languages (e.g., PowerShell, Bash, Python) for automation.
Skills:
Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols, VPNs, Wi-Fi standards).
Strong diagnostic and troubleshooting skills for complex endpoint and network issues.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
Strong organizational skills and attention to detail.
Ability to work independently, manage multiple priorities, and meet deadlines.
Proactive, problem-solving mindset with a focus on continuous improvement.
Attributes:
A passion for automation and efficiency.
Customer-focused with a commitment to providing an excellent user experience.
Collaborative team player who enjoys sharing knowledge and learning from others.
Adaptable and comfortable working in a fast-paced, evolving technical environment.
Education & Certifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Jamf Certified Admin) are highly desirable.Why join us at Branch?
We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.
Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
Medical, vision, dental - Get all the coverage you need for a healthy, happy life.
401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
What to expect
In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):
Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify.
If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.
The process will include a number of interviews, which will all happen either over the phone or on video calls.
We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.
Equal Employment Opportunity Employer
At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.