IT Infrastructure Engineer

Department Overview 

Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver critical strategic technology initiatives, programs, and large projects across the division. We provide major incident management and empower the business and engineering functions with the data and insights they need to make critical infrastructure decisions.  

Team Purpose 

Infrastructure Engineers in the Level 2 Support Team bridge the gap between first line support team and the other engineering and management teams. Managing the platforms they cover, providing an escalation point for support and improving the services provided for our end users. 

Role Purpose 

As an Infrastructure Engineer, you will support the day-to-day operations of our IT infrastructure, focusing on primarily on Apple estate management, cloud support, and systems integrations. The role will be part of the Level 2 Support Team, helping resolve more complex issues escalated from the Service Desk. Infrastructure engineer will contribute to automation efforts and have opportunities to grow your technical capabilities. 

Core Responsibilities 

• Assist in managing macOS devices using JAMF Pro and JAMF Connect. 
• Support macOS patching and Apple Business Manager tasks.
• Helpmaintaincloud environments (AWS/Azure) under guidance. 
• Contribute to scripting and automation (Python, Bash).
• Help manage platforms and their integrations (e.g., Slack, Teams, Atlassian).
• Provide Tier 2 support to the Service Desk.
• Participatein incident response and root cause analysis. 
• Troubleshoot and resolve complex end user issues.
• Entra IDP management and troubleshooting
• Document processes and configurations clearly.

Essential Skills and Experience 

• Basic experience with JAMF Pro and macOS device management.
• Familiarity with Apple Business Manager and macOS patching workflows.
• Exposure to cloud platforms (AWS or Azure) and basic services.
• Introductory knowledge of scripting languages (Python, Bash).
• Understanding of networking fundamentals (IP, DNS, VPN).
• Experience with ticketing systems and basic ITIL practices.
• Awareness of endpoint security and compliance principles.
• Problem Solving: Proactively identifies issues and proposes effective solutions. 
• Mentorship: Support junior engineers through coaching and knowledge sharing.
• Cross-Team Collaboration: Work effectively with DevOps, Engineering, andService Delivery teams.
• Project Participation: Work on infrastructure projects with minimal supervision.
• Adaptability: Comfortable prioritising workloads and communicating well.

Desirable Skills and Experience 

• At least 2 years experience working in within an IT department.
• JAMF 100/200 desirable 

Why Copper?   

At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. 

Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you’ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices. 

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. 

Diversity and inclusion matter to us – they’re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone voice matters.  

If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward. 

Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper’s the place. 

The interview process at Copper   

Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes: 

1. Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
2. Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.
3. In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership. 

Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time. 

Benefits  

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key UK benefits are highlighted below:  

• Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions - Includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP) 

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.