IT Operations Manager

Link to role presentation video also accessible here: https://www.loom.com/share/857740c31eb14695a411c644e5deb87e

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻

📝 Overview

We are looking for an IT Operations Manager to join our growing Operations team. In this role, you’ll sit at the intersection of people, technology, and process. You’ll own Sitemate’s IT operations end-to-end, from device and access management to security and infrastructure initiatives, ensuring our team can move fast without friction or unnecessary risk.

Whether your background is in IT support, systems administration, DevOps, or another hands-on technical role in a scaling company, this role would be great for you!

This role suits someone who enjoys being close to the day-to-day while also thinking ahead. You’ll be responsible for keeping our IT foundations strong, streamlining how we provision tools and hardware, and managing key vendor relationships. You'll also drive initiatives that strengthen our security posture, support audit and compliance requirements, and evolve our IT practices to scale with the business.

You’ll work closely with our wider Operations team and partner with leaders across the business, gaining deep exposure to how a fast-growing SaaS company operates and the opportunity to shape scalable IT practices.

Employment:

• Salary: AU$100,000-AU$150,000

🏗️ Help transform the world’s most important industries

Sitemate builds digital tools that modernise how construction and industrial companies get work done - replacing spreadsheets and paper with powerful, mobile-first software used on site every day.

Our mission is to build best-in-class software for the built world, empowering companies to streamline how they capture, organise, and analyse information - so they can deliver projects faster, safer, and more sustainably.

We’re backed by Blackbird, have achieved strong product–market fit, and are scaling fast. If you want to work on meaningful problems with a global team that values outcomes, innovation, and ownership - we’d love to meet you!

💬 Want to know what it’s like to work at Sitemate?

Explore our Careers Page to learn more about:

• Our People of Sitemate stories — meet the team and hear their journeys firsthand

• Our Culture & Values — transparency, high velocity, hustle, diversity, and innovation

• Our Mission — building software that helps the world build better

✨ Perks & Benefits - designed to support you in doing your best work

• Competitive, performance-based remuneration

• Equity options – own a piece of what you’re helping to build

• 20 days paid annual leave, plus sick, carer’s, and compassionate leave

• Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)

• Free, confidential wellbeing support via our Employee Assistance Program (EAP)

• Learning & Development – professional growth budget and transparent career plans

• Laptop and home office setup budget

• Flexible work – remote or hybrid options, plus the ability to work from anywhere for several weeks each year

• Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions

• Sydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in Haymarket

🎧 Hear from our team and leaders:

• Building Sitemate’s Product and Culture – reflections from our CEO on scaling with purpose

• Building and Scaling Engineering Teams – insights from our CTO on creating an environment where engineers thrive

• From Intent to Impact – a conversation on deliberate growth and culture

• Drafting Toward the Future – lessons from Startmate, radical transparency, and Sitemate’s future vision

📖 Read more from our CEO:

• Building Sitemate’s Product and Culture – reflections on scaling with purpose and staying true to our mission

🔧 Day-to-Day

• Manage IT support and service delivery. You’ll run our ticketing system, triage requests, resolve day-to-day issues, and ensure the team has responsive, high-quality IT support.

• Oversee device and access lifecycle. You’ll handle provisioning and de-provisioning of laptops, mobile devices, applications, and user access.

• Manage hardware procurement, distribution, inventory, and asset tracking.

• Maintain security and compliance standards. You’ll own IT-related requirements for SOC 2 and other compliance frameworks. You’ll implement security controls, conduct access reviews, and deliver security awareness training for the team.

• Develop, maintain, and continuously improve IT policies, operating standards, documentation, and internal training.

• Plan and execute IT infrastructure changes and initiatives, such as platform migrations and tooling improvements.

• Manage IT vendors and third-party platforms, ensuring performance, cost-effectiveness, and alignment with business needs.

• Identify bottlenecks and proactively improve processes, automation, and systems to support company growth.

⚡ Challenges

• Balancing hands-on support with strategic, forward-looking initiatives. You'll need to triage daily requests while also driving longer-term improvements and infrastructure projects.

• Maintaining security and compliance standards without creating bottlenecks for the team.

• Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast.

✅ Who This Role is For

• An experienced technical operator ready to own the IT function end-to-end.

• Someone who can switch gears quickly - triaging support tickets one moment, then jumping into a vendor negotiation or compliance audit the next.

• Someone comfortable being hands-on with day-to-day IT support while also thinking strategically about how systems, processes, and controls need to evolve.

• You'll be comfortable with ambiguity and building as you go, creating processes and standards where they don't exist yet.

• A strong communicator who can translate technical concepts for non-technical stakeholders and build trust across the business.

🚫 Who This Role is Not For

• Specialists looking to focus solely on one domain (security, infrastructure, etc.) - this is a broad IT/systems generalist role.

• Those looking for a purely strategic or advisory position without hands-on operational ownership.

• Those who prefer highly structured or repetitive work.

• Those who struggle with ambiguity or shifting responsibilities.

• Those who view compliance and security as bureaucratic hurdles rather than business enablers.

🎯 Skills & Tools

Must Have:

• Hands-on experience managing IT systems, infrastructure, or technical operations. We care more about how you think and solve problems than where you learned it, but you must be comfortable operating as the primary owner of IT.

• Strong communication skills with the ability to explain technical concepts to anyone.

• Solid understanding of security fundamentals as they apply to internal IT.

Nice to Have:

• Experience with device management/MDM platforms

• Experience supporting security and compliance requirements (SOC 2, ISO 27001)

• Familiarity with cloud platforms and SaaS tools (AWS, Azure, GCP)

• Exposure to automation or scripting to improve IT workflows and reduce manual effort

Essential Tools:

• Slack or similar internal collaboration tools

• Microsoft and/or Google Workspace

• IT ticketing or service management system

Bonus Tools:

• Rippling

• Compliance and audit tooling (e.g. Drata)

(PLEASE Note: We do not use recruitment partners or services, so please save your time and don't reach out)