IT Operations Officer
IT Operations Officer – Join a Global Leader in Innovation
Are you looking to make a real impact?
At ITW, we’re not just a company; we’re a community of innovators. We’re seeking a proactive and technically capable IT Operations Officer to support our growing team and contribute to delivering reliable, high‑quality IT services across Australia/New Zealand.
About ITW
A Fortune 300 Company: For more than 100 years, ITW has been a global industrial leader with operations across multiple industries.
Brands You Know: Our innovative brands — including Paslode, Pryda and Ramset — are trusted by industry professionals around the world.
Entrepreneurial Culture: We empower our people to think creatively, take ownership and drive meaningful change.
About the Role
We have an exciting opportunity for an IT Operations Officer to join our Information Technology team, reporting to the Workplace Team Lead.
This hybrid role based in Victoria plays a critical part in stabilising, supporting, and lifting our Level 1 IT operations.
What You’ll Do
As our IT Operations Officer, you will:
Make a difference: Deliver high‑quality Level 1 support by managing and resolving incidents and requests in line with SLAs.
Own operational processes: Execute key repeatable processes such as onboarding/offboarding, device lifecycle management, access provisioning and knowledge‑base documentation.
Collaborate: Work closely with internal teams, vendors, and IT leadership to resolve issues and support minor projects and operational initiatives.
Drive continuous improvement: Identify ticket trends, recurring issues and opportunities to strengthen service consistency and cybersecurity hygiene.
What You’ll Bring
- Minimum experience in a Service Desk or similar support environment.
- Strong working knowledge of Microsoft 365, Windows OS, device management and remote support tools.
- Ability to follow, maintain and enhance standardised IT processes.
- Proven organisational skills and attention to detail, with confidence handling competing priorities.
- Clear, professional communication skills and the ability to build positive relationships across teams.
- A positive, can‑do attitude, high integrity, and a commitment to continuous improvement.
- Relevant certifications (Microsoft, ITIL) or equivalent experience are advantageous.
Why Join ITW?
Unlock Your Potential: We support your professional growth and career development.
Collaborative Culture: Work alongside a friendly, supportive IT team that values innovation and reliability.
Flexible Work Options: We understand life happens — flexible arrangements available.
Competitive Compensation & Benefits: Enjoy a comprehensive benefits package tailored to support your wellbeing.
Ready to Make a Difference?
If you're a motivated IT professional with a passion for service excellence and operational consistency, we’d love to hear from you.
ITW is an equal opportunity employer and proud to be endorsed as an employer for all women by WORK180.
To apply, you must reside in Australia and have full working rights.