IT Support Technician
IT Support Technician – Join a Global Leader in Innovation
Are you looking to make a real impact?
At ITW, we’re not just a company; we’re a community of innovators. We’re seeking a proactive and customer‑focused IT Support Technician who is passionate about delivering exceptional support and helping our teams stay productive and connected.
About ITW
With more than a century of global leadership, ITW operates across diverse markets with a portfolio of innovative, trusted brands including Paslode, Ramset and Pryda. Our culture empowers people to think creatively, take ownership, and contribute to meaningful improvements.
About the Role
We have an exciting opportunity for an IT Support Technician to join our Information Technology team.
Reporting to the IT Support Lead, this role focuses on delivering high‑quality frontline IT support with a strong customer‑service mindset. You will help ensure users receive timely assistance and a consistently positive service experience. Your role will require onsite support across our Victorian locations, spanning from Chirnside Park to Dandenong.
What You’ll Do
Make a difference - Provide friendly, responsive Level 1 support to resolve incidents and service requests. Support users across laptops, desktops, mobile devices, peripherals, and meeting‑room technology.
Innovate and solve problems - Troubleshoot issues and communicate clearly with users of all technical levels. Identify recurring issues and suggest improvements to enhance the overall support experience.
Collaborate - Work closely with IT colleagues, stakeholders, and vendors to deliver seamless support. Assist with onboarding/offboarding activities, including device preparation and setup.
Continuous Improvement - Maintain accurate ticket documentation and contribute to knowledge‑base updates. Support process improvements that drive service consistency, reliability, and efficiency.
What You’ll Bring
- Strong customer service orientation with clear, professional communication.
- Ability to troubleshoot common hardware and software issues.
- Familiarity with Microsoft 365, Windows OS, mobile devices, and printers.
- Good organisational skills and comfort managing competing priorities.
- A positive, can‑do attitude and willingness to learn.
- Certifications in Microsoft or ITIL are an advantage but not required.
Why Join ITW?
Unlock Your Potential: We support your development and career growth.
Collaborative Culture: Join a friendly, skilled team that values teamwork and innovation.
Flexible Work Options: Work‑life balance is important to us.
Competitive Compensation & Benefits: Enjoy a comprehensive benefits package designed to support your wellbeing.
Ready to Make a Difference?
If you're passionate about helping people and solving problems, we’d love to hear from you.
To apply, you must reside in Australia and have full working rights.
ITW are proud to be endorsed as an employer for all women by WORK180.