IT Operations Specialist

Managing the IT infrastructure, including hardware, software applications, virtualised environments, back-up solutions, networking and security devices, end-user devices and cloud solutions and network devices

Ensuring the highest level of systems and infrastructure availability by maintaining and monitoring systems.

Performing installations, upgrades, configuration, maintenance, troubleshooting and resource optimization of the IT infrastructure.

Recognising and resolving issues impacting the IT operations.

Liaising and escalating issues with third-party service and/or providers.

Actively participating in the decision process for the introduction of new IT systems and other infrastructure-related projects.

Deploying cybersecurity policies throughout the organisation.

Driving IT operations best practices; and

Maintaining updated documentation related to the IT infrastructure.