IT Service Desk Engineer
Join us as an IT Service Desk Engineer
Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job , fast, fair and without the faff.
Behind the scenes, great tech keeps everything running smoothly. As our next IT Service Desk Engineer, you’ll be the friendly first point of contact for our people when they need help with their tech. From laptops to logins, video calls to new starters, you’ll make sure everyone has what they need to do their best work.
You’ll join us at an exciting time, with ambitious growth plans and a leadership team that’s all in on building something brilliant and you’ll be right at the heart of it.
Forget long lists. Here’s what you’ll actually spend your time on:
Providing in-person and remote IT support to our teams at our Lakeside (Portsmouth) office.
Helping colleagues with everyday tech needs across laptops, systems and collaboration tools.
Supporting Google Workspace, Okta, Azure, Office 365 and key SaaS platforms.
Making sure meetings and company-wide events run smoothly using Zoom and Google Meet.
Managing hardware and assets — from setting up new starters to keeping our inventory organised.
Solving problems calmly and confidently, even when things feel urgent (or when the Wi-Fi acts up five minutes before a big meeting).
Most importantly, you’ll help create a smooth, professional and stress-free IT experience for everyone , including our senior leadership team
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Experience in a 1st or 2nd line IT support role (or a strong foundation you’re ready to build on).
A people-first mindset you genuinely enjoy helping others.
Strong problem-solving skills and the confidence to investigate and figure things out.
Clear communication and a calm, friendly approach under pressure.
Familiarity with Google Workspace and Okta (nice to have, not a deal breaker).
A proactive, eager-to-learn attitude with real ownership of your work.
We believe great work deserves great rewards. Here’s just a taste:
Employee share plan
Competitive salary + annual bonus or commission (role dependent)
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with our IT Manager
2nd Stage interview with Senior Leadership
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.