IT Support Engineer
We are seeking an experienced IT Support Technician to provide onsite technical support for hotel operations. This role is responsible for maintaining workstations, servers, network infrastructure, hospitality systems, and user accounts while ensuring a high level of service to staff, management, and vendors. The ideal candidate is reliable, communicates clearly in writing and verbally, and can manage both daily support tasks and assigned project work. This position is onsite during normal business hours with participation in an on-call rotation for after-hours and weekend emergencies.
Responsibilities
- Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization.
- Support and maintain Windows Server 2016/2019 environments.
- Assist with VMware virtualization tasks and basic host/server maintenance.
- Troubleshoot networking issues including switches, firewalls, DHCP, DNS, and connectivity problems.
- Support wireless networks, including access point configuration, monitoring, and basic controller administration.
- Manage Active Directory tasks such as creating, modifying, and disabling user accounts.
- Provide support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and authentication issues.
- Support hospitality systems including Opera PMS, VingCard access control, Micros Simphony POS, and other hotel technologies.
- Perform malware/threat remediation and maintain system security best practices.
- Handle hardware repair, upgrades, and peripheral installations.
- Work tickets efficiently within the company’s ticketing system and maintain accurate documentation.
- Complete assigned project tasks according to deadlines and quality standards.
- Communicate professionally with staff and leadership, providing clear written updates and explanations.
- Interact with hotel personnel and guests in a courteous and service-focused manner.
- Coordinate with vendors, service providers, and onsite personnel as needed.
- Lift equipment up to 40 lbs. as part of routine IT duties.
- Participate in an after-hours and weekend on-call rotation for urgent issues.
Qualifications
- Troubleshooting and installation experience with Microsoft Windows 11.
- Basic VMware knowledge.
- Experience with Windows Server 2016/2019.
- Understanding of LAN/WAN networking and wireless systems.
- Knowledge of Active Directory administration.
- Experience with ticketing systems.
- Strong written and verbal communication abilities.
- Excellent customer service and interpersonal skills.
- Ability to complete project tasks on time with attention to detail.
- Ability to lift 40 lbs. or more.
- Must work onsite during regular business hours and participate in on-call rotation.
Desired Skills
- Experience administering Microsoft 365 (Exchange, SharePoint, Teams, security settings).
- Experience with hotel technologies including Opera PMS, VingCard, and Micros Simphony.
- Strong relationship-building skills with staff, management, and vendors.
- Four years of technical experience.
Additional Information
Schedule: Monday–Friday, normal business hours EST. On Call Afterhours