IT Support Learning Designer

Job Summary:

Independently provide advanced technical services to customers for one or more of the following: computer hardware, mobile devices, software and network related problems, and accessibility. Resolve complex problems, consulting with manager on sensitive or critical mass issues.

Job-Specific Responsibilities:

Harvard Medical School IT is seeking an IT Support Learning Designer to champion the technological empowerment of the HMS community and affiliated faculty. In this pivotal role, the Learning Designer will lead the development of IT training resources and documentation, design and implement engaging digital and in-person learning experiences, and facilitate effective communication around technology initiatives and service changes. Serving as a bridge between IT subject matter experts and end users, the Learning Designer will collaborate with stakeholders across the institution to identify knowledge gaps, enhance accessibility, and drive the continuous improvement of user education. Reporting to the Director of Technology Communication & User Experience, this individual will apply human-centered and accessible design principles through platforms such as Canvas, Teams, and ServiceNow, ensuring all deliverables are inclusive, effective, and aligned with organizational goals. We are looking for someone who takes a user-focused approach to solution-finding, enjoys the opportunity to dig deep into technical subject areas, and cares deeply about the learner experience.  

Core Duties:

• Design, develop, and deliver engaging IT learning experiences, including digital, blended, and in-person training, for faculty, staff, students, and affiliates across HMS.
• Create, maintain, and improve IT documentation, user guides, and knowledge base content that address community knowledge gaps and promote effective technology use.
• Collaborate with IT subject matter experts and stakeholders to identify learning needs, translate complex technical concepts into accessible learning materials, and support consistent messaging.
• Participate in outreach and communication efforts related to technology initiatives, service updates, and system changes, ensuring timely, clear, and audience-appropriate messaging.
• Apply human-centered design and accessibility best practices (WCAG, ADA, Section 508) to all learning and communication deliverables to ensure inclusivity and usability.
• Evaluate training effectiveness through data-driven assessments and feedback, implementing continuous improvements to programs and materials.
• Serve as a resource and advisor to IT teams on instructional design, communication strategies, and digital accessibility.
• Write news and emails explaining the impact of technology changes and outages and guide IT staff in their communications and presentations about technology.
• Contribute to broader IT community engagement and awareness through events, workshops, and cross-departmental collaborations. 

Qualifications

Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience.

Additional Qualifications and Skills:

• Bachelor's degree preferred.
• Expert in digital learning design, including eLearning, blended, asynchronous, and synchronous course development.
• Skilled in technical writing, documentation management, and corporate communications for knowledge bases, manuals, and process guides.
• Proficient in knowledge management, facilitating expert-to-novice knowledge transfer, and content curation.
• Current and conversant on AI integration in education, including ethical and responsible use.
• Advocate for digital accessibility and inclusion, ensuring compliance with WCAG, ADA, and Section 508 standards as well as University policies and procedures.
• Competent in graphic design and visual communication using tools such as LucidChart, Microsoft Office and Suite, Adobe Creative Cloud, Salesforce Marketing, MailChimp, and web-based graphics.

Additional Information

• Appointment End Date: This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position. 
• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity
• Other Information: Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.