IT Support Specialist

IT Support Specialist - Citizen only (Singapore)

Must be a citizen or permanent resident of Singapore due to our clients' legal requirements.   

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

 Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts in charge of the deployment and operation of the Ivalua Cloud, which hosts the environments for our clients around the world.  It is also responsible for internal IT infrastructures, IT applications, and data, as well as IT support for our users.
As our  Singapore office is growing rapidly, we are looking for an IT Desktop administrator who will contribute to the day to day IT support activity, to the constant modern workplace management evolution and to help with a couple of office management duties. 

ROLE:

This is an exciting opportunity for an IT Specialistat Ivalua. You will report to the APAC IT Director and serve as the local IT administrator for the Ivalua office in Singapore . You will also operate as part of the Level 2 support team within the IT Global Service Center which provides IT services on a 24/7 basis to the whole company.
You make sure to provide the best IT service quality to the various population of users and collaborate daily with the global Ivalua Infrastructure & IT Support & Cybersecurity community.
You also act as the local office management contact and help the global facilities team to ensure a productive and positive work environment.

WHAT YOU WILL DO WITH US

Key Responsibilities:

IT Support: 

• Resolving IT support requests from employees, logging all service requests and updating tickets as needed,
• Be the first level of Support for Ivalua  employee’s, where ever they are located (office, home office or traveling abroad) 
• Install and maintain all the equipment provided to our users (laptops, workstations, IT accessories, etc.). Install & keep updated all softwares, drivers and OS.
• Troubleshoot and resolve issues with software or hardware, and be the local IT support contact for the infrastructure(Active directory, Local Network, WAN, local servers & data centers,  etc.)
• Deploy and maintain the collaboration solutions (meeting rooms, video conferencing & VOIP solutions, messaging/document sharing and IM tools, etc.)
• Perform onboarding of new employees and also offboarding checklist of departing employees
• Be the local IT Security contact: check and apply security policies, collaborate with Infosec team and work with Ivalua global SOC team on cyberthreats analysis & remediation 
• Provide hands-on technical expertise in the local office for Global IT, contribute to the workplace management technologies evolution & maintenance
• Manage IT stock and supplies, update the IT inventory and help with IT procurement & delivery tasks

Office Management: 

• Order Thursday lunch,
• Make sure office is properly maintained,
• Doing some office repair if needed, 
• Oversee day-to-day office operations to ensure a productive and positive work environment, 
• Manage office supplies, equipment, and vendor relationships.

YOUR PROFILE

If you have the following experience and strengths, this role could be a great fit for you:

Skills and Experience:

• At least 5+ years of server support experience in a similar role, especially in an global company and IT organization context
• Good overall knowledge of IT: Networking, Windows 10/11, computer master/MDT, Active Directory & DNS/DHCP, printing, Antivirus, Windows Update, etc.
• Basic ITIL process understanding, some experience in using ticketing, asset management and monitoring solutions 
• Experience in managing Dell computers, and technology like Microsoft  Intune and SSCM is a real bonus
• Relevant OS (Windows/Linux/etc.) certifications.
• Basic Cybersecurity knowledge and practices.
• BE/BTech or Master’s degree in Computer Engineering, Computer Science, or a closely related field (or foreign equivalent).
• Experience in the payments industry is preferred.
• Experience in the procurement domain is a plus.

Soft Skills:

• Service oriented, detail-oriented and organized, able to pay attention to procedures,
• Ability to prioritize and meet deadlines
• Strong interpersonal skills and ability to work well in a team environment
• Excellent problem-solving skills, self-motivated, open-minded, creative
• Communicate clearly and concisely with others, orally and in writing
• Team player with a mindset of continuous learning.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology, 
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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