IT Support Specialist

-Provide end user desktop / phone support to deterine and resolve end user support issues.

-Will require reimaging/imaging of laptops, desktops and thin clients on-site.  

-Opening and closing tickets.  

-Matching PO's with deliveries and acceptance of deliveries.  

-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.  

-Managing your specific ticket queue. 

-Adding and troubleshooting hardware such as hard disks and memory. 

-Troubleshoot encryption and system configuration issues. 

-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt

Requirements: 

Qualifications

• Win XP
• Win7
• Support helpdesk 
• Microsoft Office
• Google Apps 
• VPN / Remote Connectivity
• Mobile Device Support (Andriod, iOS, Blackberry devices)
• Relevant desk side experience
• MAC (OSX) support
• Telephone Support using remote tools.
• Ticket Management knowledge (Remedy).
• Ability to make sound decision on the fly, to meet the customers needed.
• Ability to manage multiple issues at one time.
• Ability to work well as part of a team.
• Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.

Additional Information