IT Technical Support Specialist, Onsite
IT Technical Support Specialist, Onsite
The IT Technical Support Specialist is responsible for providing comprehensive technical assistance and support to end users across the organization. The IT Technical Support Specialist reports directly to the IT Manager and plays a critical role in maintaining the reliability, security, and efficiency of the organization's technology infrastructure. This position is 100% Onsite in Vernon, CA.
IT Technical Support Specialist Responsibilities:
Hardware & Equipment:
- Set up and configure desktop computers, peripherals, and user accounts, assigning appropriate security levels.
- Install, repair, and maintain hardware, peripherals, and related components including microcomputers, label printers, and laser printers.
- Install, repair, and remove wire and cable lines as needed.
- Configure printers, scanners, and other devices for network use.
- Test personal computers and peripherals on a network to diagnose hardware versus software problems.
- Work with hardware vendors to resolve equipment failures and problems.
- Test and repair faulty equipment to ensure optimal functionality.
Software & Applications:
- Install, configure, and maintain software applications across the organization.
- Test programs and validate software functionality prior to deployment.
- Provide technical support in the use of personal computer hardware and software.
- Administer user accounts through Microsoft 365 Admin Center, including setup and configuration for new users.
- Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and related applications.
Troubleshooting & Support:
- Troubleshoot and diagnose technical problems, implement corrective action procedures, and escalate to other technical resources as appropriate.
- Provide end-user technical support across hardware and software environments.
- Monitor production scheduling, execution, and the successful completion of production jobs.
- Monitor computer networks and systems to ensure availability and performance.
- May perform routine security checks on the system.
Projects & Additional Duties:
- Assist with complex technical projects assigned by the IT Manager.
- Contribute to departmental and organizational goals by accomplishing related duties as required.
Qualifications
IT Technical Support Specialist Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience.
- 1-3 years of experience in an IT support or helpdesk role.
- Experience with Microsoft 365 administration and support strongly preferred.
- Proficiency in configuring and troubleshooting Windows-based desktop and laptop computers.
- Working knowledge of Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive.
- Experience with network printing, scanning devices, and peripheral setup.
- Familiarity with LAN/WAN networking concepts and cabling.
- Ability to diagnose and resolve hardware and software issues efficiently.
- Understanding of IT security best practices and user account management.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving and analytical abilities.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and professional demeanor.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with strong organizational skills.
- CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-102).
- Experience with IT ticketing systems.
- Familiarity with Active Directory and group policy management.
- Prior experience supporting enterprise-level environments.
- Ability to lift and carry equipment up to 50 lbs.
- Ability to work in confined spaces, under desks, and in server room environments.
- Frequent sitting, standing, bending, and reaching required.
Benefits include medical insurance, retirement plan, PTO, etc.
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Additional Information
Please check out all of our jobs at www.nextstepsystems.com.