Junior L3 Support Analyst
Junior L3 Support Analyst
Location: Newcastle (on‑site presence required)
Security: SC Eligibility Required
This is an exciting opportunity to join a major technology programme supporting critical services. You’ll play a key role in maintaining the stability of live applications, working alongside experienced engineers while developing your skills across cloud, DevOps and enterprise support.
This role is ideal for someone early in their tech career who is eager to build strong operational, analytical, and engineering capabilities in a structured and supportive environment. We’ll help you upskill and grow so you can progress into a fully capable L3 engineer over time.
As an L3 Support Analyst, you will be responsible for resolving complex technical issues escalated from L1/L2 teams, collaborating with development teams, and ensuring system reliability and performance. The ideal candidate brings strong problem‑solving abilities, excellent communication skills, hands‑on IT support experience, and a solid understanding of Java-based applications.
Key Responsibilities
- Act as the final escalation point for complex technical incidents, ensuring timely and effective resolution.
- Troubleshoot and diagnose advanced issues across applications, infrastructure, and integrated systems.
- Analyse system logs, performance metrics, and error data to identify root causes and long-term solutions.
- Work directly with development teams to investigate defects, review code behaviour (particularly within Java applications), and support releases or patches.
- Provide guidance to L1 and L2 support teams, including knowledge sharing, documentation, and technical mentoring.
- Collaborate with cross-functional teams to improve system reliability, performance, and customer experience.
- Contribute to incident management, problem management, and change management processes.
- Maintain and write technical documentation, runbooks, and best practices.
- Support on-call rotations and critical incident response when required.
Requirements
What We’re Looking For
Technical Skills
- Experience in IT support, ideally with exposure to L3-level responsibilities.
- Working knowledge of Java, including reading logs, interpreting stack traces, and understanding application behaviour.
- Strong troubleshooting ability across servers, networks, APIs, databases, and enterprise applications.
- Familiarity with monitoring tools, ticketing platforms, and debugging techniques.
Preferred Qualifications
- Experience supporting Java-based platforms or microservices.
- Understanding of ITIL practices or structured support environments.
- Exposure to cloud platforms (AWS, Azure, etc.).
- Relevant technical certifications (desirable but not essential).
Soft Skills
- Excellent problem‑solving skills with a logical and analytical approach.
- Clear and effective communication skills, with the ability to explain technical topics to varied audiences.
- Strong sense of ownership and the ability to prioritise tasks under pressure.
Benefits
Why This Role Is a Great Opportunity
You’ll gain hands-on experience working on critical, high‑impact systems while building skills across:
- Multi‑technology application support
- Azure and cloud engineering
- DevOps tooling and automation
- Problem/incident ownership
- Technical leadership within service improvement
This is a strong early‑career pathway into becoming a fully-fledged L3 Service Engineer.
Apply Today
If you’re ready to take the next step in your tech career and build real-world L3 engineering experience, we’d love to hear from you. Apply now to join a supportive environment where you can grow, contribute, and make a meaningful impact.