Junior Operations Administrator
About Abound
We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.
And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.
Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.
About the role
This is a full-time Junior Collections Administrator role with hybrid working (minimum 3 days per week in the Milton Keynes office).
This is an entry-level opportunity suited to someone starting their career or looking to move into financial services. You’ll support the operations team with a variety of administrative and operational tasks, helping ensure customer queries are handled efficiently and processes are followed accurately.
Full training will be provided, with opportunities to learn about financial services, customer operations, and financial processes.
Who you are
We’re looking for someone with strong potential rather than prior industry experience (although industry experience welcomed):
Highly organised with excellent attention to detail
Comfortable working with numbers and data, with good basic maths skills
Some experience using Microsoft Excel (e.g. formulas, sorting/filtering data; more advanced skills can be learned on the job)
A willingness to learn and develop within financial services
Able to follow processes accurately across multiple systems
A team player with a positive, can-do attitude
Strong communication skills, especially written communication
Able to manage time effectively and prioritise tasks
What you’ll be doing
Supporting operational administration across customer accounts
Maintaining and updating internal systems with accurate information
Assisting with reconciliation tasks and data checks
Reviewing and processing digital and hard copy correspondence
Handling general inbound queries and administrative requests, including:
Replying to complaint-related queries (e.g. chasers and follow-ups)
Raising complaints for the relevant team to investigate
Assigning incoming emails to the appropriate teams(triage)
Supporting the finance Customer Care team with system admin tasks
Providing pre-written template responses to customers
Supporting operational processes such as:
Application of payments to customer accounts
Handling credit reference queries
Processing data erasure requests in line with procedures
Gathering data to support internal teams and investigations
Liaising with internal teams and third parties where required
Supporting affordability assessments using our Open Banking technology
Following defined processes to ensure compliance and accuracy
What we offer
Everyone owns a piece of the company – equity
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
Hybrid working with 3 days a week in the office
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together – yoga, tennis, bouldering and more