IT Support Engineer
About Abound
We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.
And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.
Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.
About the Role
We are seeking a technically capable IT Support Analyst to join our Microsoft cloud-first environment. This role sits between traditional helpdesk support and systems administration, with a strong focus on endpoint management, identity administration, and Microsoft 365 support. You will work closely with the IT Manager to support and maintain Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate should have a proven track record of modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-conscious business.
Key Responsibilities
Support and administer Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrolment and compliance enforcement.
Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.
Support Windows Autopilot provisioning and endpoint lifecycle processes.
Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC.
Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls.
Assist with Privileged Identity Management (PIM) role assignments and access reviews.
Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues.
Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models.
Maintain accurate asset records, user records, and system documentation.
Contribute to ongoing improvements in device management and access controls.
Essential Skills & Experience
Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android).
Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access.
Solid understanding of device compliance and MDM principles in a BYOD environment.
Strong Windows 11 troubleshooting skills and working knowledge of macOS.
Experience supporting iOS and Android device enrolment and policy enforcement.
Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts).
Experience implementing MFA and access control policies.
Ability to troubleshoot identity, device, and Microsoft 365-related issues independently.
Strong communication skills and a structured, methodical approach to support.
Desirable Skills
PowerShell scripting for automation or reporting.
Experience in a fintech or regulated environment.
Experience with UniFi networking stack.
Familiarity with Microsoft Defender.
Qualifications
College/University qualification in IT, Computer Science, or related field (preferred but not essential).
Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900).
What we offer
Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering