Junior Sales Operations Administrative
About Ukio |
We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, Paris and Milan. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.
Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.
Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇.
Our culture |
We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.
Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?
Role |
This role involves communicating with Accounts Executives and Sales Representatives to confirm bookings, answer inquiries, and provide information about the sales processes. The Sales Ops Specialist also works closely with other departments within Ukio to ensure a smooth check-in process for guests. Additionally, they may be responsible. Overall, the Revenue Operations team plays a crucial role in ensuring a positive guest stay and maximizing the efficiency of the teams across the booking.
Responsibilities |
- Manage the end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
- Own and manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
- Monitor extensions (EXTs) and follow up on unpaid or failed payments.
- Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
- Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
- Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
- Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
- Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
- Maintain full visibility of check-ins, check-outs, and pending payments across markets.
- Identify data gaps and propose improvements to enhance data quality and operational efficiency.
- Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
- Classify and review VIP clients according to internal standards and ensure proper tagging in the system.
About you |
- Good level and knowledge of Office
- Time management, proactivity and organization skills
- C1 English level and C1 Spanish level
- Flexible, resilient and content with ambiguity and changes.
- Confident with working in cross-functional teams.
- Comfortable performing in a start-up environment.
Ukio's life benefits |
- Private Health Insurance with ALAN
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
- An amazing internal culture and no dress code!
- International working environment with many different nationalities!
Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥
We look forward to receiving your application!
For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO’s news, follow us on LinkedIn and Instagram!